Senior Support Consultant
VirtualVocationsKalamazoo, Michigan, United Statesjob_description.job_card.variable_days_ago
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A company is looking for a Senior Advanced Support Consultant.
Key Responsibilities
Manage customer relationships and proactively resolve issues
Track and update clients on ongoing requests and issues
Provide first-tier support, configuration changes, and basic training
Required Qualifications
5-8 years of experience in a SaaS or high-tech environment
Familiarity with SCRUM and KANBAN methodologies
PMP or CSM certification is a plus
Proven ability to collaborate and build relationships with clients
Ability to engage across various corporate functions
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Senior Consultant • Kalamazoo, Michigan, United States
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