ServiceNow Technical Lead

TEPHRAMinneapolis, MN, United States

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Description : Job Description

Develop, configure and customize ServiceNow applications, integrations and services - ITSM, SPM, HAM / SAM, HCM
Collaborate with customers and stakeholders to translate business requirements into technical solutions
Identify opportunities to improve business outcomes through automation and advanced ServiceNow capabilities
Troubleshoot and resolve issues on the ServiceNow Platform as necessary
Monitor and maintain the ServiceNow Platform, mid-servers and integrations
Other duties as assigned

Qualifications :

5+ years of ServiceNow development experience, with 2+ years in an Agile team

Experience with ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules

Knowledge of Agile development methodologies

Experience working in a global setting

Ability to quickly learn new concepts and functionality

Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines

Experience with IT Service Management (ITSM), Customer Service Management (CSM), Field Service Management (FSM), Service Catalog, and other ServiceNow modules

Strong analytical and problem-solving skills, with the ability to effectively communicate

technical concepts to non-technical stakeholders

Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and levels of the organization

Experience integrating ServiceNow with other platforms

ServiceNow Certified Application Developer (CAD)

Experience with ServiceNow Orchestration and Integration Hub

Knowledge of ITIL framework principles and practices

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Technical Lead • Minneapolis, MN, United States