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Account Manager

Account Manager

WheelHouse ITFort Lauderdale, FL, US
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Company Overview :

  • WheelHouse IT is a leading Managed Service Provider (MSP) dedicated to delivering exceptional IT solutions and support to our clients.
  • We specialize in providing comprehensive technical services and innovative solutions tailored to meet the unique needs of businesses across various industries.

Job Overview :

  • This role requires a unique blend of technical expertise, sales acumen, and leadership skills to effectively manage our team of technical professionals while driving sales growth and customer satisfaction.
  • The Account Manager is responsible for client retention and growth, leading a team of six to success.

    • Key Responsibilities :

  • Team Leadership : Lead and mentor a team of technical professionals, ensuring high performance and productivity.
  • Provide guidance, support, and expertise to team members, fostering a culture of continuous learning and development.
  • Drive success through constructive feedback and positive reinforcement of team members.

    • Sales Management :

  • Quote solutions and follow the sales process until deals are won.
  • Develop and execute sales strategies to drive revenue growth and achieve sales targets.
  • Identify new business opportunities within existing clients and provide proactive solutions.
  • Collaborate with the sales team to prepare proposals, negotiate contracts, and close deals.
  • Coordinate procurement and delivery of items to appropriate team members for execution.

    • Client Engagement :

  • Build strong relationships with clients through regular communication, proactive support, and timely resolution of issues.
  • Serve as a trusted advisor to clients, understanding their business needs and recommending tailored IT solutions.
  • Act as the escalation point for complex technical issues, ensuring prompt resolution and client satisfaction.
  • Conduct Strategic Business Reviews and maintain healthy client relationships.

    • Technical Expertise :

  • Stay abreast of industry trends, emerging technologies, and best practices to effectively advise clients and support the team.
  • Provide guidance and assistance to team members, leveraging your expertise to overcome technical challenges.
  • Coordinate solution design and presentation with the Lead Engineer.

    • Qualifications :

  • Proven experience in a technical leadership role, preferably within the MSP industry (minimum 4 years).
  • Strong sales and business development skills, with a track record of achieving sales targets and driving revenue growth.
  • Excellent communication, presentation, and negotiation skills.
  • Understanding of IT infrastructure, cloud technologies, networking, and security.
  • Professional Services Automation experience (ConnectWise Manage, N-Able, Accelo, Halo, Autotask, etc.).
  • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
  • Project Management experience.
  • Leadership qualities such as integrity, resilience, and the ability to inspire and motivate team members.
  • Valid Driver's License.
  • Ability to lift 50 pounds on occasion.
  • Mobility and transportation to go onsite as required (arrangements can be made to bypass the weight requirement for disabled employees, however, mobility is a necessity).

    • Salary Range :

  • OTE $65,000 - $80,000 includes base + commission Join WheelHouse IT and be a part of a dynamic team that values innovation, client satisfaction, and professional growth.

    • Apply now and lead our team to new heights!

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    Account Manager • Fort Lauderdale, FL, US