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Front Desk / Technician (Retail)
Front Desk / Technician (Retail)Objectwin Technology Inc. • Lake Worth, Florida, United States
Front Desk / Technician (Retail)

Front Desk / Technician (Retail)

Objectwin Technology Inc. • Lake Worth, Florida, United States
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Job Title : Front Desk / Technician (Retail)

Location : 6266 S. Congress Ave, Lantana Florida 33462 (Onsite)

Location : 3 Months contract

Pay rate : $18 / hr on W2.

JOB DESCRIPTION : General Summary :

The role is responsible for providing front desk and technician support to clients / patients at the store / clinic. The position supports the Doctor and Office Manager to ensure smooth patient flow and resolves any customer concerns during visits, aiming for high customer satisfaction.

Essential Functions :

Front Desk Responsibilities :

  • Commit to delivering unsurpassed customer service by executing the following service process steps :
  • Verify insurance properly before the doctor encounter and ensure it's scanned before the visit.
  • Greet patients professionally, providing an exceptional customer service experience.
  • Answer phones promptly and professionally.
  • Transparently explain the process and exam pricing upon inquiry.
  • Check in and pretest patients efficiently and accurately.
  • Collect all necessary information from patients.
  • Serve as a center of excellence and a role model for others.
  • Handle tasks such as adjusting or fitting eyewear carefully and correctly.
  • Collect copays and handle payments according to standard operating procedures.
  • Dispense eyewear and contacts accurately and responsibly.
  • Order contacts as needed.

Technician Duties :

  • Assist with patient care and conduct pre-tests for eye examinations.
  • Collect medical history information from patients.
  • Explain and prepare patients for testing, administering visual capability tests.
  • Maintain records, inventory, and examination notes.
  • Clean and maintain examination equipment.
  • Assist in phone answering and appointment scheduling as needed.
  • Dispense and perform minor adjustments on eyewear when necessary.
  • Instruct and demonstrate to patients how to wear contacts and maintain proper hygiene.
  • Take personal ownership to achieve personal and store results.

    • Other Duties :

  • Perform additional tasks as assigned.

    • Job Specifications :

  • Experience : 1-2 years in retail, customer service, optical retail, or a related field.
  • Skills : Intermediate computer proficiency, strong communication abilities, capable of working with a diverse client base.
  • Attributes : Team-oriented, able to work in a fast-paced environment, strong organizational skills, effective verbal and written communication.
  • Abilities : Quick learner, supportive of change management, independent judgment for problem-solving, escalate complex issues when necessary.

    • Preferred Skills :

  • Bilingual in English and Spanish.
  • Familiarity with the healthcare industry or terminology.
  • Previous front desk or technician experience preferred, but training is available for qualified candidates.

    • Working Conditions :

    The work environment is generally favorable with adequate lighting and temperature. There are no hazardous or unpleasant conditions caused by noise, dust, etc

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    Front Desk • Lake Worth, Florida, United States