Rep, Mobile Examiner - (P / T) - ExamOne / Jackson, MS area

Job Description

Category : Per Diem and On Call

Location : Jackson, Mississippi

Job function : Operations

Job family : Per Diem Examiner

Shift : Day

Employee type : On-Call

Work mode : Remote

Under the direction of the Branch Manager or Field Leader, the Mobile Examiner's primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time. Maintain a safe and professional environment for applicants, clients, and employees, and perform all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures. May act as coach, mentor, instructor and resource person for new employees who have completed the required phlebotomy training program.

Responsibilities

• Ensures all specimens are collected accurately and on time.
• Collects specimens according to established procedures.
• Conducts in center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre-employment drug screenings and other Quest Diagnostics services.
• Responsible for completing application packets and other paperwork accurately.
• Label, centrifuge and split specimens as required by test order.
• Upload and complete cases in portal within 24 hours on weekdays and within 48 hours on weekends.
• Package specimens for transport and ship to lab indicated on work orders.
• Responsible for the safe and timely transporting of specimens, supplies, equipment and materials to the appropriate destination.
• Maintains records of each specimen collected each day. Support Record Deletion process when directed by Management.
• Submits original paperwork to destination.
• Provides customer service to clients.
• Follows current Examiner's Manual. Reads, understands and complies with departmental policies, protocols and procedures (e.g., Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
• Maintains all appropriate Phlebotomy logs.
• Maintains an error rate of no more than 3%.
• Confirms exams with clients day before appointment and status the case at time of confirmation.
• Correct non-applicant errors within a 24 hour timeframe.
• Submits accurate time and travel logs as directed by management and on time.
• Submits accurate expense forms, if applicable, on the required day.
• Properly clock in and out for work assignments.
• Provides travel logs when applicable.
• Demonstrates organizational commitment. Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times. Be aware of smoke residue and heavy fragrances. Wear company-issued identification badge at all times during work assignments.
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Communicates appropriately with customers, agents, applicants, coworkers and the general public.
• Communicates all unresolved problems immediately to the appropriate Manager or Supervisor.
• Remains polite and courteous at all times.
• Additional responsibilities required of Mobile Examiner. Ensures facilities or work areas are neat, clean and in good repair; advise Manager or Supervisor of required repairs and maintenance; dispose of biohazard containers when scheduled.
• Assist with periodic inventory counts, report shortages and problems to Manager or Supervisor as they occur; stocks supplies as needed.
• Provide supply orders as specified by Branch Manager.
• Work effectively with staff to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOPs; advise Manager or Supervisor of any issues.
• Performs other department-related clerical duties when assigned.
• Answers phone and dispatch calls when assigned.
• Participates on teams and special projects when asked.
• Assist Manager or Supervisor with the implementation of SOPs for examiner services in accordance with Quest Diagnostics guidelines.
• With direction from Manager or Supervisor, act as mentor and resource person for new employees, providing support for department protocols, practices and procedures.
• Assist with distribution of technical information and communications to the work group.
• Flexible travel (up to 25 mile radius) and flexible work hours. Maintain dates of availability and unavailable dates in Examview.
• All other duties as assigned, within scope of the position.
• Required use of company iPad or specified electronic device.

Qualifications

Education : High School Diploma or Equivalent

Licenses / Certifications : Phlebotomy or Medical Assistant certification

EEO and Benefits

Quest Diagnostics is an Equal Opportunity Employer. We recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. Quest Diagnostics provides reasonable accommodations to individuals with disabilities. Benefits include paid health time, Spring Health resources, Recognition Quest, 401(k) with company match, and various training opportunities. We encourage you to sign up for job alerts to stay in touch with future opportunities.

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