Level 1 Technical Support Engineer

Job Description

Job Description

Salary : $40,000 - $55,000 DOE

We are looking for top notch techs to expand our growing team in providing high-quality IT support to our Clients. As part of the Stringfellow Service Delivery Team, you will interact with our Clients daily, resolving issues that may include workstation support and setups, printers, mobile devices, password resets, Office 365 and other cloud applications.

If you enjoy going the extra mile to resolve client issues 100% of the time, have an innovative and proactive mindset, and would enjoy the challenge of learning something new every day, then this opportunity is a perfect fit for you. In addition to performing daily support for our clients you will be able to participate in cloud application deployment projects and get hands on experience with the latest and greatest technologies.

Responsibilities :

• Communicate and provide remote login support for clients via inbound / outbound calls, email, and help desk tickets.
• Consistent documentation of end-user contact info, interactions, time entries, associated activity, and root cause resolutions.
• Ensure timeliness of ticket submissions, escalations, required actions, and associated notifications.
• Maintain a professional attitude and provide superior client service in all circumstances
• Configuration and troubleshooting of desktops, laptops, and mobile devices.

Ideally you will also have :

Requirements :

Benefits :

To learn more about Stringfellow Technology Group, check out the links below :

https : / / www.Stringfellow.com