ServiceNow Administrator

ServiceNow Administrator – Enterprise IT (Dallas, TX)

Location : Dallas, TX (Hybrid)

Employment Type : Full-Time | Permanent

Qorali are working in partnership with an enterprise team seeking a skilled ServiceNow Administrator to join their high-performing IT team in Dallas. This is a fantastic opportunity for a ServiceNow professional who thrives in complex environments and is passionate about driving operational excellence through ITSM best practices.

Role Overview

As the ServiceNow Admin, you'll be responsible for managing and enhancing the ServiceNow platform, with a strong focus on ITSM, Incident & Problem Management, and ITIL aligned processes. You'll also work closely with monitoring tools like Splunk to support proactive service reliability and root cause analysis.

Key Responsibilities

• Administer and optimize ServiceNow modules (Incident, Problem, Change, CMDB)
• Align workflows with ITIL v4 standards and drive continuous improvement
• Integrate Splunk monitoring tools for real-time alerting and visibility
• Lead root cause analysis for major incidents and implement long-term fixes
• Collaborate with cross-functional teams to enhance automation and reporting
• Support platform upgrades, performance tuning, and data integrity

Experience Needed