Envisioning Specialist

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more-and the Customer Engagement Team (CET) is where that mission comes to life. As part of the Commercial Solution Areas (CSA), CET leads high-impact executive engagements that deepen customer and partner relationships while accelerating cloud growth. We design and deliver end-to-end experiences that blend curated content, expert speakers, and immersive storytelling to inspire action and drive AI transformation. If you're passionate about engaging with customers and want to be at the forefront of innovation, CET offers a dynamic platform to make a meaningful impact and grow your career.

Come join the Worldwide Customer Engagement Team (CET) - our team leads highly-visible, high-impact programs to engage customers and partners. We have an opening for an Envisioning Specialist to be a part of this mission.

As an Envisioning Specialist you will meet regularly with groups of customer executives to showcase the latest technology from Microsoft to help our customers better understand how to leverage AI solutions to transform their companies.

If you are motivated by helping others learn about AI, can relate to executives and business leaders at large strategic customers, and have a passion for making solutions come to life through immersive storytelling, this may be the role for you!

This role will allow you the opportunity to directly shape the path Microsoft's top accounts will take in their AI transformation in the years to come through delivery of hundreds of engagements with customers from around the world.

This position is based in Mountain View, CA at Microsoft's Experience Center One (Silicon Valley), and requires on-site presence due to the hands-on nature of briefing delivery (with some flexibility for remote work as needed). This is not a hybrid or work from home position. Travel requirements are typically low (approximately 0-25%), but occasional travel may occur for off-site events or coordination with other regional Experience Centers.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Deliver hands-on technology demonstrations in person at Microsoft's Experience Center One to some of our top strategic enterprise customers.

Inspire and instill confidence in customer audiences by facilitating a wide range of solution area capability demos, industry demos, and customer success demos.

Support the creation of scripts for assigned demos and experiences; package up materials including scripts, training videos, and other documentation for consumption by other CET facilities around the world.

Share expertise to evangelize highly complex customer engagement delivery programs to stakeholders, partners, and customers to gain buy in.

Manage the deployment of new technology experiences / demos in the Center in conjunction with the Immersive Experiences lead, and the general operation and performance of demos and experiences, in partnership with the global technology operations team.

Act as a subject matter expert in storytelling and customer demo delivery, provide insight and perspective to CET partners in Silicon Valley, as well as the global community of Envisioning Specialists in Redmond, Munich and Singapore.

Capture the "Voice of the Customer" at the conclusion of each demonstration, documenting in our internal tools and with our account teams to accelerate the sales cycle.

Identify trends, business needs, challenges, and feedback from customer engagements; provide feedback on existing experiences and ongoing ideas for potential new experiences to be developed.

Occasionally partner with Microsoft Innovation Hub Technical Architects on learning new technologies and / or collaborating on building new demonstrations.

Other : Embody our culture and values

Qualifications

Required Qualifications :

Bachelor's Degree in Business, Operations, Finance, Communications, Marketing or related field AND 4+ years experience in program management, process management, or process improvement

Experience developing and presenting strategic narratives that tell a compelling story and resonate with executives to drive business outcomes.

Experience creating scripts, key talking points, and other documentation to support demo or experience delivery.

Subject matter expertise in AI, IT, Cloud, and Software business trends, including impact of AI transformation on Microsoft's priority industry verticals (Retail, Healthcare, Manufacturing, etc.).

Preferred Qualifications :

Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement

OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement

OR equivalent experience.

Experience delivering solution and product demos to customers.

Ability to multitask and manage multiple concurrent deliverables, and to move fluidly from project work to presenting in front of customers across multiple engagements per day and week.

Outstanding cross-team collaboration skills, as part of a small team which will need to work closely supporting one another for mutual success.

Experience presenting to large (20+ people) audiences and / or internal / external senior executives in person.

A L150 - L200 depth of subject matter expertise (or ability to learn and ramp quickly) in Azure (Data & AI, Apps & Infrastructure), Modern Workplace and Business Applications, from a prior sales, marketing or engineering role related to these areas.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here : https : / / careers.microsoft.com / v2 / global / en / us-corporate-pay.html

Microsoft will accept applications for the role until November 2, 2025.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https : / / careers.microsoft.com / v2 / global / en / accessibility.html) .