Senior Hotel Operations Manager - Sky Suites at Aria

Senior Hotel Operations Manager

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Senior Hotel Operations Manager provides direction and leadership for the property Sky Suites team, consistent with the MGM brand. The Senior Manager is responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. The Senior Manager owns the execution of functional strategy and the operational direction of the Sky Suites team. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance with company policies and procedures.

The day-to-day responsibilities include :

• Working closely with VP and Director of Hotel Ops to implement strategic initiatives provided by Hotel Strategy CoE for hotel operations.
• Leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules, and regulations for all front desk operations team.
• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards, and development.
• Providing leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company's service standards.
• Interviewing, selecting, training, supervising, counseling, and coaching hotel operations staff for the efficient operation of the department.

The ideal candidate :

The perks and benefits include :