Administrative / Clerical
Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information.
Responsibilities :
Deliver customer service by answering incoming phone calls, determining the appropriate exam / test / procedure and scheduling patients appropriately.
Review screening forms and obtain / verify patient and insurance information to ensure accuracy and completeness.
Ensure best possible customer service by properly educating the patient on the exam / test / procedure and answering related questions.
Update patient records, including any necessary notes for the technologist, customer, or future reference.
Follow-specific protocols and keep documentation up-to-date to ensure compliance.
Requirements :
Required : High School Diploma or GED.
Preferred : Prior scheduling experience. Two years of experience, preferably in health care.
Additional Information :
Scheduler • Bay City, MI, US