Service Consultant

Combined Insurance is seeking a Service Consultant to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals!

JOB SUMMARY :

The Service Consultant will act as the primary service representative for the markets associated with their assigned Sales Agent Directors, post implementation. Each Service Consultant may work with multiple Sales Agent Directors. This role will be responsible for timely and successful resolution of client needs and improving the overall client experience. The Service Consultant is expected to build & maintain positive relationships with all stakeholders, including our sales organization, employer groups & cross functional internal partners. They will prioritize service functions for their designated market(s) & execute tasks and responsibilities. This role will have direct ownership of a specific zonal block of business, focusing on management of in-force policies to ensure optimal service delivery and client satisfaction.

This position requires strong relationship management, communication, critical thinking, project management, and problem resolution skills to meet the diverse needs of our sales team and employer groups.

RESPONSIBILITIES :

• Analyze, research & respond to all inquiries related to an employer group, must develop a broad working knowledge of company policies & procedures, policy information / management, premium & billing administration, and enrollment processing.  Handles level 2+ tasks that are more complex in nature.
• Liaison between external client & sales partners and cross functional internal partners via the Service email inquiries for level 2+ tasks.
• Communicate and collaborate across all internal Customer Experience Delivery teams to project manage complex or escalated service requests to a timely and effective resolution. This could include Premium Billing, Premium Processing, Policyholder Services, Benefit Changes, Underwriting, Enrollment Services, and Sales.
• Proactively manage expectations of clients and agents to address issues as they arise while concisely and effectively communicating status, issues, and timelines.
• Responsible to make updates and adjustments to policyholder and group records, and related items.
• Effectively project manage Salesforce Case workload.
• Develop and maintain a trust-based & positive relationship and rapport with internal and external clients.
• Collaborate & drive positive change with internal partners to improve processes & procedures.
• Assist Account Managers in identifying methods to grow the account and increase broker or client satisfaction.
• Mentor & train new hires. Supports ongoing team knowledge & development.
• Perform other duties as assigned.

SKILLS & EXPERIENCE :

COMPETENCIES :

EDUCATION :

The pay range for the role is $62,200 to $105,800. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found

on our careers website

OUR BENEFITS

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found

here

ABOUT COMBINED INSURANCE

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.

ABOUT CHUBB

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Connect with us on

Twitter

Facebook

LinkedIn

, and

Instagram

#combined