Technology Consultant

A company is looking for a Technology Consultant to join their Managed Application Services team.

Key Responsibilities

Manage ticket intake and triage from customer contacts while overseeing MAS support tickets

Build and modify workflows, business rules, and automations, along with configuring urgent system issues

Provide proactive guidance on client-led testing and create / update reports using SSRS and Crystal Reports

Required Qualifications

Experience implementing and supporting the Accela Civic Platform

Background in IT business analysis, design, development, testing, documentation, and system administration

Experience supporting highly technical and complex enterprise information systems

Strong organizational and time management skills

High aptitude for complex problem analysis and resolution