Call Center Specialist

A company is looking for a Call Center Specialist for a remote opportunity.

Key Responsibilities

Interact with patients via verbal and manual communication, maintaining communication records

Manage call schedules for patients at risk for hospital readmission and inform case managers as needed

Investigate and resolve questions and concerns while ensuring compliance with policies and procedures

Required Qualifications

6 months experience in healthcare, preferably with telephonic patient interaction

High School graduate or equivalent

Basic knowledge of medical terminology

Strong computer software and data entry skills