Workforce Planning & Optimization Lead

Humana Inc • Boise, ID, US

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Overview

CenterWell Home Health is seeking an Operations Research & Workforce Analytics Specialist to join our Data Driven Transformation team. This role focuses on applying advanced analytics and optimization techniques to improve staffing decisions across branch-level operations at a large home health agency. The candidate will use data science and operations research methodologies to recommend clinical staffing needs by skill type, pay type, and time type—ensuring efficient and scalable workforce planning.

The Home Health Workforce Planning Lead will be responsible for :

Collaborate with HR, operations, clinical, and data teams to understand staffing requirements and operational constraints across branches.
Apply operations research techniques to model and optimize staffing needs by skill type (e.g., RN, PT, HHA), pay type (e.g., hourly, salaried), and time type (e.g., full-time, part-time, per diem).
Analyze large datasets to identify trends, gaps, and opportunities in workforce deployment and productivity.
Develop and implement statistical models and optimization algorithms to support strategic staffing decisions.
Build dashboards and reporting tools to visualize staffing metrics and model outputs for stakeholders.
Monitor and evaluate the performance of staffing models and make iterative improvements.
Present findings and recommendations to senior leadership through clear, data-driven storytelling.
Stay current with industry trends in healthcare staffing, operations research, and workforce analytics.

Use your skills to make an impact

Use your skills to make an impact.

Required Qualifications

Bachelor's or Master's degree in Operations Research, Data Science, Statistics, Industrial Engineering, or a related field.

6 or more years of experience in workforce analytics, operations research, or healthcare staffing optimization.

Proficiency in Python, R, MATLAB, or similar simulation tools for modeling and data analysis.

Strong understanding of optimization algorithms, statistical modeling, and simulation techniques.

Preferred Qualifications

Experience in home health or healthcare workforce planning.

Familiarity with staffing and scheduling platforms used in healthcare.

Knowledge of machine learning and AI applications in workforce optimization.

Understanding of regulatory and operational nuances in home health staffing.

Additional Information

Skills : Comfort with ambiguity and a proactive, solution-oriented mindset; Excellent communication and interpersonal skills; Strong analytical skills with the ability to interpret complex data; Proficiency in data analysis tools and software; Track record of setting and achieving performance metrics and KPIs, with a focus on delivering tangible and measurable results; Proven project management skills with the ability to lead cross-functional teams and multiple initiatives simultaneously; Experience working cross-functionally

Personal Attributes : Strategic thinker with a proactive, solution-oriented mindset; Self-starter who takes ownership and thrives both independently and in team environments; Detail oriented and organized, with strong execution discipline; Ability to work independently and as part of a team; Strong ethical standards and commitment to integrity; Adaptable and able to thrive in a fast-paced, dynamic environment; Tech-savvy and intellectually curious

Facilities, Travel and Work Environment

To ensure Home or Hybrid Home / Office employees' ability to work effectively, the self-provided internet service must meet criteria : minimum download 25 Mbps and upload 10 Mbps; wireless, wired cable or DSL connection preferred. Satellite, cellular and microwave allowed only with leadership approval.

Employees in California, Illinois, Montana, or South Dakota may receive bi-weekly internet expense reimbursement.

Home or Hybrid Home / Office employees will be provided with telephone equipment appropriate to meet business requirements.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$104,000 - $143,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Benefits include medical, dental and vision coverage, 401(k) retirement savings, paid time off, holidays, caregiver leave, disability and life insurance, and other opportunities.

Application Deadline : 10-24-2025

About us

About CenterWell Home Health : CenterWell Home Health specializes in personalized, comprehensive home care. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers who help patients rehabilitate and regain independence.

About CenterWell, a Humana company : CenterWell focuses on whole-person health and provides stability, industry-leading benefits, and opportunities for career growth. We proudly employ clinicians dedicated to putting health first.

Equal Opportunity Employer

Humana does not discriminate in employment decisions and complies with applicable civil rights laws. We also provide free language interpreter services. See accessibility resources at the provided link.

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