Full-time Service Associate

Job Description

Job Description

Description :

We’re thrilled to announce the opening of our newest branch on Dupont Road in Fort Wayne, and we’re looking for passionate, customer-focused individuals to help us bring it to life. As a Service Associate on our inaugural team, you’ll play a key role in shaping the experience for our new community—providing exceptional service, building lasting relationships, and helping us lay the foundation for long-term success.

This is more than just a job—it’s an opportunity to be part of something special from day one. If you’re excited by the idea of joining a trusted community bank in a brand-new market, and you thrive in a collaborative, people-first environment, we’d love to meet you.

This position handles routine financial transactions and assists customers with a variety of service requests. This role will :

• Perform traditional teller transactions
• Answer and direct incoming phone calls
• Assist customers with online and mobile banking
• Process stop payments and check orders
• Proactively establish rapport with clients
• Identify customers’ needs, suggest and explain solutions
• Understand, promote and advise on the bank’s products, services and electronic delivery channels
• Answer customers’ questions and resolve customer problems confidently
• Maintain a professional manner and appearance
• Maintain a high level of confidentiality concerning customers’ accounts and information
• Assist other departments as necessary

Full Time : 40 hours / week

Monday - Friday 8 : 15 AM – 5 : 00 PM

Saturday (rotating) 8 : 15 AM – 12 : 00 PM

Requirements :