Client Success Team Lead

Client Success Team Lead

DocNetwork, through the CampDoc and SchoolDoc platforms, provides innovative health and safety solutions to a diverse group of organizations, which include traditional day and residential camps, YMCAs, JCCs, Girl Scouts, Boy Scouts, parks and recreation facilities, colleges and universities, and K-12 public, private, and charter schools.

Our suite of products integrate seamlessly to help ensure the health and safety of the participants for the organizations we serve.

Our team, headquartered in Ann Arbor, MI, is dedicated to our core value of "honest work" where our customers, our company, and our community win together. Delivering beyond expectations and an open posture toward growth enables our company and team to excel, while our social outings, team lunches, and a culture of fun and collaboration help us to bring our best selves to the challenges ahead.

Our full-time team members enjoy a range of insurance benefits including medical, dental, vision, life, and pet insurance, plus additional perks such as 401k with company match, remote work options, flex schedules, professional development budgets, volunteer time off, and much more!

Title : Client Success Team Lead

Status : Full-Time

Location : Ann Arbor, MI (Hybrid)

Starting Pay Range : $65,000-75,000 base salary + up to $20,000 bonus potential

We are looking for a strategic, results-driven Client Success Team Lead to ensure the success of our client-facing Client Success team.

You will be a key resource and leader at DocNetwork, leading a team to deliver best in class client care for a diverse portfolio of accounts. In this position, you will be responsible for developing and implementing strategies that ensure clients achieve their desired outcomes.

You will own retention and expansion for your clients, and ensure high levels of client engagement and satisfaction.

You will oversee Client Success Managers and Implementation Specialists, providing guidance and support to help them excel in their roles and deliver exceptional service and value to our clients.

You will need a collaborative spirit and be able to identify opportunities for collaboration with other leaders at DocNetwork to improve the client experience.

Executive presence and effective communication are key skills for the Client Success Team Lead and these traits should be demonstrated internally and externally. The ideal candidate should enjoy the challenges of managing people and providing excellent client service in a fast paced, tech-centric environment.

You May Be A Good Fit For This Role If :

• Current and former team members have recognized and affirmed your leadership potential
• You quickly discern client needs and reliably deliver outstanding service
• You build meaningful connections by understanding and responding to the emotions and challenges of others, fostering a supportive and positive work environment
• You enjoy finding creative solutions for retaining and growing your client base
• You are flexible and adjust to change with ease, and encourage others to adapt to evolving situations

Responsibilities

Required Skills And Experience

Excited? We can't wait to hear from you! If you like what you've seen so far, we can't wait to meet you!

Originals Wanted

DocNetwork is invested in creating an open environment of mindfulness, originality, and collaboration where team members can bring their whole selves to work. We are proud to partner with our diverse client base, supporting each organization, and the individuals who make up their communities. We believe that our success depends on our commitment to these values.

DocNetwork has adopted inclusive hiring practices including standardized interview questions, bias-recognition training, and casting wider recruitment nets to ensure that all have a place in our mission.