Consumer Experience Analyst

Caring. Connecting. Growing Together.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us.

Primary Responsibilities :

• Analyze operational data, including consumer feedback, provider feedback, digital interactions, and performance metrics to identify opportunities for process improvement, cost optimization, and experience enhancement.
• Monitor and interpret dashboards, reports, and KPIs to surface trends and potential friction points across consumer journeys.
• Collaborate with teams across Operations, Product, Claims, Sales, Enrollment, Implementation, and Provider Services to drive improvements and resolve issues impacting the consumer experience.
• Lead intake and discovery for ad hoc analysis requests, define scope, and deliver insights that inform strategic decisions.
• Present findings to senior leadership through clear, compelling narratives and visualizations.
• Track the impact of implemented recommendations and continuously refine approaches based on feedback and outcomes.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

Preferred Qualifications :

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.