Material Handling Branch / Operations Manager (PSM)- Heavy Equipment

Material Handling Branch / Operations Manager (PSM) - Heavy Equipment

Lead. Optimize. Elevate Become Our Next Operations Powerhouse! At WMH, we don't just offer jobswe build unstoppable careers. With over 35 years of industry excellence, we've grown into the Southeast's fastest-growing material handling leader, with 11 locations across NC, SC, TN, VA, GA & ALand we're just getting started. We operate on honor, integrity, and a relentless drive for excellence. Your success is our mission, which is why we invest in training, mentorship, and leadership development to accelerate your career. What sets us apart? We're not just another dealershipwe're redefining the industry as a full-scale solutions provider, delivering cutting-edge automation, fleet technology, and next-level innovation that keeps businesses moving forward. When you join WMH, you're stepping into a future filled with opportunity, advancement, and impactbecause here, your career moves forward. As a Branch Operations Manager (PSM), you're not just overseeing a locationyou're driving performance, optimizing efficiency, and leading a high-impact team that keeps industries moving. Your leadership will shape operations, enhance customer relationships, and fuel business growth in the material handling industry. This role demands strategic vision, operational excellence, and a hands-on approach to managing both people and processes.

Your mission? To lead, innovate, and execute a world-class operational strategy that strengthens WMH's market presence and delivers exceptional service. You'll oversee branch operations, streamline workflows, and develop high-performing teams that are aligned with our commitment to excellence. As a key decision-maker, you will drive profitability, optimize service delivery, and ensure that every aspect of our business runs like a well-oiled machine.

Key Responsibilities

Operational Leadership & Branch Growth

Oversee Branch Performance Lead all branch functions, including service, parts, rental, and sales support, ensuring smooth operations and customer satisfaction. Optimize Workflow & Efficiency Streamline processes, reduce inefficiencies, and enhance service delivery to maximize branch performance. Financial & Budget Oversight Manage P&L, monitor expenses, oversee pricing, and ensure profitability while maintaining high service standards. Cross-Department Collaboration Work closely with Sales, Service, and Corporate teams to align strategies, resolve challenges, and enhance overall business performance.

Team Leadership & Development

Build & Mentor High-Performing Teams Recruit, train, and develop a strong team of technicians, support specialists, and branch personnel. Set Goals & Foster Accountability Establish clear objectives, track team performance, and cultivate a culture of continuous improvement and achievement. Lead Training & Development Provide hands-on mentorship, technical guidance, and structured learning opportunities to empower employee growth.

Customer & Business Impact

Customer Engagement & Relationship Building Act as the face of WMH, working directly with customers to ensure satisfaction, resolve concerns, and drive retention. Strategic Sales & Market Expansion Develop and implement plans to increase market share, enhance customer relationships, and boost revenue. Vendor & Supplier Coordination Build partnerships with vendors, manage procurement processes, and oversee invoicing and purchase orders.

Safety, Compliance & Operations Excellence

Ensure Safety & Regulatory Compliance Uphold OSHA standards, implement best practices, and maintain a safe work environment. Facility & Fleet Management Oversee maintenance, repairs, and optimization of branch facilities, equipment, and fleet. Monitor & Report Key Metrics Prepare insightful performance reports, track operational success, and drive data-driven improvements.

Join the Revolution : Our work environment is as diverse as our ambitions, from climate-controlled offices to bustling warehouses.

Power Up : This job is active, demanding your presence - standing, walking, bending, kneeling, stooping, crouching. You'll lift and move items weighing over 50 lbs. Vision? You've got it - close, distant, color, peripheral, depth perception, and a knack for adjusting focus.

Skills, Knowledge and Expertise

Education : High School Diploma or GED (required); preferred 7-10+ years of sales / service management experience in industrial equipment. Industry Experience : Extensive background in Material Handling, Parts, or Service Management (highly preferred). Management & Leadership : 5+ years of experience in strategic planning, team development, operational efficiency & management experience, with supervisory experience overseeing 2-6 direct reports and 10-15 technicians (preferred). Operational & Strategic Oversight : Ability to manage branch operations, optimize workflows, and drive performance metrics. Customer-Centric Approach : Proven ability to engage with customers, understand their needs, and enhance satisfaction and retention. Regulatory & Compliance Knowledge : Understanding of OSHA regulations and other applicable industry standards (preferred). Technical Knowledge Strong understanding of forklifts, material handling equipment, and product management. Leadership & Team Development Proven ability to mentor, coach, and lead high-performing teams with a focus on growth and accountability. Time Management & Organization : Strong ability to multitask, manage priorities, and adapt to changing conditions while maintaining efficiency. Communication & Relationship Building : Excellent verbal and written communication skills with the ability to influence and collaborate effectively. Technical & Technology Proficiency : Experience with Microsoft Office (Excel, Word, Outlook, PowerPoint), Windows-based systems, CRM systems, & operational management software. Customer-Centric Mindset Ability to build strong relationships, enhance customer satisfaction, and drive retention through exceptional service. Problem-Solving & Decision-Making : Strong analytical skills to assess challenges, implement solutions, and optimize branch performance. Safety & Compliance Commitment : Dedication to upholding industry standards, workplace safety, operational best practices, and compliance with government regulations. Valid Driver's License & Travel Readiness : Required for occasional travel (20%), including product demonstrations, customer visits, and branch operations support. Industry-Specific Experience Prior experience in lift truck industry and territory sales preferred.

Perks of Being a WMH Team Member :

Premium Health Coverage Your well-being matters! We offer premium medical, dental, and vision insurance with HSA & PPO options + company-paid AD&D & life insurance (with additional coverage available). Exclusive Training & Career Growth Gain cutting-edge technical skills through our ongoing in-house / OEM exclusive technical training programs. We invest in your growth, leadership, and future success. Competitive Pay + Performance Opportunities Earn a strong compensation package with quarterly bonuses based on fleet productivity and profit targets. Paid Time Off & Holidays Recharge and spend time with loved ones with generous PTO & paid holidays. Cell Phone Allowance Stay connected with a monthly phone allowance for business needs. Hit the Road with Style : Enjoy your journey with our generous car allowance! Secure Your Future 401(k) match up to 9% + profit-sharing benefits to help you build long-term financial success. Work-Life Balance That Works for You We know flexibility matters, and we offer schedules that support a thriving career and personal life. Collaborative & Inclusive Team Work with driven, like-minded professionals in an innovative, people-first environment. Unmatched Job Stability in a Booming Industry Material handling is the backbone of logistics, warehousing, and supply chains. Your skills will always be in demand. Ongoing Professional Development We invest in your success with mentorship, leadership training, skill-building opportunities & career advancement opportunities. Be Part of Something Bigger At WMH, you're not just another employeeyou're a key player in an industry that keeps the world moving. Your Cue : Take the Wheel of Your Future! This isn't just another jobit's your chance to be part of a powerhouse team that's revolutionizing the industry and redefining careers. At WMH, we don't just keep businesses movingwe propel careers to new heights.

Don't wait. Don't watch. Be part of something BIG, something BOLD, something that makes you excited to jump out of bed every morning! The future is callingignite yours today! Apply now.

About WMH

WMH : Where Careers Move as Fast as the Industry

At WMH, we don't just keep businesses movingwe drive industries forward. For 35+ years, we've been disrupting the Material Handling game, delivering top-tier sales, service, parts, and fleet solutions that power the backbone of the economy. With 11 locations across the Southeast (and growing!), our team of 250+ industry pros is redefining efficiency, innovation, and service excellence every day.

Why WMH? Because We're Built Different.

Innovation at Every Turn Exclusive Linde Material Handling partnership means you'll work with next-gen automation, advanced fleet tech, and cutting-edge equipment.

Career Acceleration, Not Just a Job We don't just hire peoplewe build leaders. With hands-on training, leadership programs, and career growth at every level, your future starts here.

Top-Tier Pay & Benefits Industry-leading compensation, full benefits, stability, and long-term career potential in a booming industry.

Culture That Fuels Success