Talent.com
Front Desk Agent

Front Desk Agent

Crestline Hotels and ResortsRonkonkoma, New York, United States, 11779
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Full Time

$17-$20 per hour

Benefits :

  • Medical / Vision / Dental
  • 401k Savings Plan
  • Competitive PTO
  • Educational Assistance
  • Travel Discounts

Overview :

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths :

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities :

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of : a) all hotel features / services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals / departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit / payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments / personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

    • Education and Experience :

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

    • Crestline Hotels & Resorts is an Equal Opportunity Employer / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

    PI379a1b90cc30-30511-37820295

    serp_jobs.job_alerts.create_a_job

    Front Desk Agent • Ronkonkoma, New York, United States, 11779

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Front Desk Associates, Southport

    Front Desk Associates, Southport

    EquinoxSouthport, CT, US
    serp_jobs.job_card.full_time
    Front Desk Associates, Southport.Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for max...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Front Desk / Studio Team Sales Associate

    Front Desk / Studio Team Sales Associate

    MediabistroPlainview, NY, United States
    serp_jobs.job_card.full_time
    Cityrow is looking for individuals to join our crew as a Studio Team Sales Associate in Plainview, NY.Studio Team Front Desk / Sales Associates are responsible for checking members in and selling pro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk Receptionist

    Front Desk Receptionist

    My Business PlatformDarien, CT, US
    serp_jobs.job_card.full_time
    Harbor Point Dental Group in Darien, CT is a high-end, modern dental practice offering concierge-style dental care in a luxurious, patient-focused environment. We specialize in fee-for-service and i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Work From Home

    Work From Home

    Kelly ServicesWesthampton, NY
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Work From Home roles at Kelly Services cover various positions that support the company's operations remotely.Responsibilities and qualifications will vary depending on the specific role.Complete t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Border Patrol Agent

    Border Patrol Agent

    U.S. Customs and Border ProtectionCenter Moriches, NY, United States
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk Agent

    Front Desk Agent

    Marshall Hotels & ResortsPort Jefferson, NY, US
    serp_jobs.job_card.full_time +1
    The Front Desk Agent is the first point of contact for guests and clients entering the establishment.They are responsible for providing excellent customer service, managing administrative tasks, an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Front Desk Representative - Starting Pay $17.50 - $19.00 / hr

    Front Desk Representative - Starting Pay $17.50 - $19.00 / hr

    Goldfish Swim SchoolCentereach, NY, US
    serp_jobs.job_card.full_time
    Tropical Vibes & Impacting Lives!.You feel it the moment you walk in.There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary.Not j...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Stock Coordinator

    Stock Coordinator

    Tommy BahamaRiverhead, NY, US
    serp_jobs.job_card.full_time
    Tommy Bahama is more than just an island inspired brand, it's a lifestyle! Live the Island Life as an ambassador of our brand, representing the season's stylish trends. We look for those who are pas...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk Agent - Hyatt LI

    Front Desk Agent - Hyatt LI

    Remington HospitalityHauppauge, NY, US
    serp_jobs.job_card.full_time
    Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.Assist in pre-registration and blocking of reservations when necessary.Promptly, accur...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    FRONT DESK AGENT

    FRONT DESK AGENT

    Crestline Hotels & ResortsRonkonkoma, NY, US
    serp_jobs.job_card.full_time
    The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk Associates, Darien

    Front Desk Associates, Darien

    EquinoxDarien, CT, US
    serp_jobs.job_card.full_time
    Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk / Studio Team Sales Associate

    Front Desk / Studio Team Sales Associate

    CITYROWPlainview, NY, US
    serp_jobs.job_card.full_time
    Cityrow is looking for individuals to join our crew as a Studio Team Sales Associate in Plainview, NY.Studio Team Front Desk / Sales Associates are responsible for checking members in and selling pro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    assistant manager

    assistant manager

    KnitWell GroupRiverhead, NY, US
    serp_jobs.job_card.full_time +1
    Responsibilities will include : Providing exceptional client service, operating as the Manager on Duty in the absence of a manager, performing operational and transactional functions, handling clien...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk Agent

    Front Desk Agent

    Island Hospitality ManagementRonkonkoma, NY, US
    serp_jobs.job_card.full_time
    Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Spa Front Desk / Sales Associate

    Spa Front Desk / Sales Associate

    Hand & StoneMelville, NY, US
    serp_jobs.job_card.full_time +1
    Spa Associate Opportunity At Hand And Stone.Hand And Stone Massage And Facial Spa, located in Melville, 315 Walt Whitman Road, is seeking a Spa Associate specializing in front desk sales.Hand & Sto...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Spa Front Desk / Sales Associate

    Spa Front Desk / Sales Associate

    Hand & Stone Massage and Facial SpaMelville, NY, US
    serp_jobs.job_card.full_time +1
    Spa Associate Opportunity At Hand And Stone Massage And Facial Spa.Hand And Stone Massage And Facial Spa, located in Melville, 315 Walt Whitman Road, is seeking a Spa Associate specializing in fron...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk

    Front Desk

    Pickleball Centereach LLCCentereach, NY, United States
    serp_jobs.job_card.full_time
    The Picklr is the fastest growing brand in the fastest growing sport and a best-in-class global brand and the industry leading, premier indoor pickleball facility. The Picklr was recently named the ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Special Agent, $40,000 Recruitment Incentive

    Special Agent, $40,000 Recruitment Incentive

    The United States Secret ServiceGreat River, NY, United States
    serp_jobs.job_card.full_time
    Recruitment Incentive : Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive detail...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days