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Engagement Manager
Engagement ManagerAscendion • Seattle, WA, US
Engagement Manager

Engagement Manager

Ascendion • Seattle, WA, US
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About Ascendion :

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life :

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us :

  • Build the coolest tech for world's leading brands
  • Solve complex problems - and learn new skills
  • Experience the power of transforming digital engineering for Fortune 500 clients
  • Master your craft with leading training programs and hands-on experience

Experience a community of change-makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role :

  • The Engagement Manager is responsible for overseeing service delivery and contractor engagement across marketing technology and operations initiatives.
  • This role is centred on aligning marketing workflows and SDLC processes to drive operational efficiency, campaign excellence, and stakeholder satisfaction.
  • The ideal candidate has deep experience in marketing program delivery, understands digital marketing tools and systems, and can navigate the full software development lifecycle to ensure executional success.

    • Job Title

    Engagement Manager

    Responsibilities

    Program Execution & Stakeholder Collaboration

  • Engage with stakeholders to understand their operational and compliance needs related to AI and GenAI solutions.
  • Apply design thinking to optimize service delivery and guide clients on the best utilization of AI applications.
  • Ensure delivery methodologies align with industry-specific requirements, such as AI governance, data privacy, and ethical AI frameworks
  • Conduct regular business reviews (MBRs / QBRs) to assess project health, risks, dependencies, and expansion opportunities.
  • Manage cross-functional teams to ensure alignment between engineering, data science, IT, and business teams
  • Maintain strict quality control and adherence to AI safety and regulatory standards in all service engagements.
  • Oversee accurate financial tracking, including cost projections, project burn rates, and profitability assessments
  • Develop risk mitigation strategies to address model bias, data privacy risks, and regulatory compliance challenges

    • Customer Success & Value Optimization

  • Align service delivery with customer business objectives , ensuring alignment with AI-driven strategies and value realization.
  • Serve as a trusted advisor for clients, ensuring proactive issue resolution and long-term partnership development.
  • Collect and analyze qualitative and quantitative data to enhance customer engagement and improve AI service models.
  • Collaborate with Sales, Business Development, and Account Management teams to identify opportunities for strategic growth and solution expansion
  • Drive adoption of emerging AI technologies (e.g., LLMs, computer vision, NLP, reinforcement learning, automation)
  • Lead initiatives to enhance operational efficiency, streamline reporting, and optimize AI delivery frameworks.

    • Team Leadership & Performance Management

  • Mentor and coach cross-disciplinary teams, ensuring a high-performance culture within AI solution delivery.
  • Champion a collaborative approach to drive accountability and ownership across delivery teams.
  • Promote innovation and continuous improvement in AI methodologies, leveraging lessons learned from previous engagements.
  • Recognize and reward team successes to boost morale and engagement.

    • Minimum Qualifications :

  • Marketing Expertise : Strong understanding of digital marketing programs, campaign operations, customer engagement, and martech tooling
  • SDLC Experience : Familiarity with software development practices and lifecycle management in a marketing or customer experience context
  • Program Management : Proven experience managing multiple marketing or technical initiatives concurrently, ideally in a fast-paced tech or e-commerce environment
  • Communication & Influence : Ability to interface with stakeholders across marketing, engineering, product, and leadership with clarity and confidence
  • Tools & Platforms : Experience with project management and marketing systems such as Jira, Asana, Adobe Experience Cloud, Salesforce Marketing Cloud, or similar

    • Location : 100% Onsite in Seattle, WA

    Salary Range : The salary for this position is between $110K / year- $140K / Year. Factors that may affect pay within this range may include geography / market, skills, education, experience, and other qualifications of the successful candidate.

    Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements : [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertain to the City / State] [10-15 day of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

    Want to change the world? Let us know.

    Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!

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    Engagement Manager • Seattle, WA, US

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