Program Manager

Job Description

Job Description

Description of Job Duties and Responsibilities :

• Lead customer programs consisting of multiple engineered-to-order equipment projects.
• Manage and guide a team of Project Engineers, providing oversight, coaching, and support to ensure consistent execution.
• Coordinate cross-functional collaboration between engineering, manufacturing, supply chain, sales, and service teams.
• Drive alignment of individual projects with overall program goals and customer expectations.
• Serve as the main point of contact for escalations, ensuring customer satisfaction and timely issue resolution.
• Develop and manage detailed program schedules, budgets, and resource plans.
• Track program performance using customer-focused KPIs (e.g., delivery lead time, quality metrics, customer feedback).
• Promote standardized project management tools, methodologies, and reporting across teams.
• Champion the customer perspective, ensuring project decisions are aligned with long-term customer value.
• Identify risks and dependencies across projects and lead mitigation planning.

Minimum Qualifications (Education, Experience in Related Field, Skills, etc.) :

Bachelor’s degree in Engineering, Operations, or Business.

5+ years of experience managing complex programs in industrial equipment, machinery, or manufacturing.

Demonstrated experience leading technical project teams, especially Project Engineers or Project Managers.

Experience with project management tools (e.g., MS Project, Smartsheet, Jira).

Familiarity with ERP / CRM systems (e.g., SAP, Salesforce).

Preferred Qualifications (Certificates, Training, Licenses, and Experience) :

PMP certification

Advanced knowledge of CNC grinding machine components, repair and assembly, wiring, sheet metal working, machine plumbing apparatus, power tools, lathes, welding equipment and drill press operation

Other (Supervisory Responsibilities, Physical Demands, Travel) :

Occasional overnight air or car travel required to customer sites

The employee must regularly lift and / or move up to 10 pounds and frequently lift and / or move up to 50 pounds

Core Competencies :

Leadership

Communication Proficiency

Stress Management / Composure

Customer / Client Focus

Problem Solving / Analysis

Decision Making