Job Description
Job Description
Benefits :
- Health Care Premium Reimbursement (QSEHRA)
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
About Us :
Swim Pro Service and Supply is an innovative, rapidly expanding leader in pool and spa services in the Fayette County area. With 50 years of experience and a strong commitment to exceptional customer service and high-quality workmanship, we are in a period of exciting growth and looking to build a dynamic team of industry experts. Join us at a pivotal time for the company, where the opportunities for professional development and career advancement are abundant. This is your chance to get in on the ground floor of a growing business committed to employee growth and development!
Why Join Us?
Rapid Company Growth : As Swim Pro expands, youll be part of a team driving change, innovation, and success.Career Advancement : We prioritize internal growth and promotion leadership and advancement opportunities will abound.Attractive Benefits : Competitive salary, 401K with company match, paid time off, holidays, and more.Company Culture : A positive, inclusive, and forward-thinking environment that values I.M.P.A.C.T : I ntegrity, M indset of Growth & Action-Orientation, P roblem-Solving, A ccountability, C ustomer Service & T eamworkExciting Projects : Work on new & diverse projects driving operational efficiency leveraging your innovation and creativity.Professional Development : Personalized training and development to enhance your skills & marketability.Position Summary :
The Office & Customer Support Specialist is a key member of our team responsible for creating a positive customer experience while ensuring smooth day-to-day office operations. This role supports both front-office and back-office functions, including customer order fulfillment, providing follow-up support, and assisting with general administrative tasks that keep the business running efficiently. The ideal candidate is organized, professional, and customer-focused, with strong attention to detail and a proactive approach.
Key Responsibilities :
Greet and assist customers by phone, email, and in person with professionalism and courtesyProcess customer orders accurately and coordinate fulfillment from start to finishProvide follow-up support to ensure customer satisfaction and resolve issues promptlyAssist with office operations including scheduling, invoicing and record managementSupport team communication and workflow between field staff and managementMaintain a clean, organized, and welcoming front office environmentHandle incoming calls and direct inquiries to the appropriate team memberAssist with inventory tracking and supply ordering as neededQualifications :
Strong communication and customer service skills, both verbal and writtenProven ability to manage multiple tasks with accuracy and attention to detailProficiency with Microsoft Office Suite and general office software; ability to learn industry tools quicklyOrganized, dependable, and proactive in solving problems and supporting team needsPrior experience in office administration, customer service, or order fulfillment preferredAbility to work effectively with both customers and internal teams in a fast-paced environmentBonus : Experience in the pool service industry or related fieldBenefits :
Competitive Salary commensurate with experience and qualifications.401K with company matching.Paid Time Off includes paid holidays and scaling personal / vacation time based on tenure.Professional Growth including tailored development and advancement opportunities as the company scales.Exciting Career Path : Get in on the ground floor of an expanding business.Equal Opportunity Employer :
Swim Pro Service & Supply is committed to diversity and encourages military veterans to apply. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.