Insurance Manager I - LSAM

Insurance Servicing Manager

Location : 11501 Outlook Street - Overland Park, Kansas 66211

Must reside in the Kansas City area, as this position is a hybrid role, with the office in Overland Park. This is not a fully remote role.

Under the direction of the department manager, the person in this position is responsible for acting in the most timely, efficient and responsible manner to protect the interest of the investors pursuant to the mortgages serviced for them. The duties specifically relate to all insurance matters. (There can be serious and substantial losses incurred by either the investor or KeyBank if insurance coverage is not adequate and in force at all times.) This is accomplished within the parameters of individual investor guides, Pooling and Servicing Agreements, applicable law and the mortgage documents.

This is a hybrid position that requires the selected candidate to work in the Overland Park office minimum three days a week.

Essential Job Functions

Lead a designated insurance servicing team. Impart the KeyBank Values and consistently convey the vision and culture to their team. Provide coaching and training in all insurance processes. Act as a primary resource of professional development to members of the team.

Conduct periodic audits of the insurance loan-servicing file looking for special conditions, non-compliant items and requirements that may be problematic, bringing them to the attention of the assigned Insurance Specialist for resolution.

Provide oversight to their team in performing insurance compliance at policy renewal; in the preparation and case write ups of insurance waivers; processing insurance premium disbursements; and preparation for necessary lender placement of insurance deficiencies.

Provide resources and guidance to their team as needed to resolve escalated matters or customer service issues with borrowers, insurance agents, internal clients, and / or insurance companies or discrepancies related to insurance.

Marginal or Peripheral Functions

Prepare monthly team reporting to the Department Manager.

Assist Management team with the review and approval of premium disbursements, lender place reviews, internal and external audits, and assumptions.

Assist Management team with periodic interviews and new employee training as needed.

Interact with internal departments and external customers as needed to resolve any issues or discrepancies related to insurance.

Required Qualifications

Minimum five years of leadership experience.

Minimum three years of management experience.

Excellent verbal and written communication skills.

Excellent time management and organizational skills.

Ability to manage change and foster teamwork.

Ability to function in a "deadline driven" environment and prioritize responsibilities.

Ability to work in a team environment and motivate others.

Strong interpersonal skills and professional conduct.

Efficient in the use of Microsoft Office Suite.

Preferred Qualifications

Experience with broad based commercial property and liability insurance.

Commercial loan servicing experience.

Experience with McCracken / Strategy loan servicing system.

Prior experience with legal document review and interpretation.

Four-year college degree.

Equipment Used

Standard issued laptop.

Standard office equipment.

Training Required

On the job as required.

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.