Customer Services Professional
Rose InternationalCypress, CA, USjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionHigh School diploma / GED is required Customer service, Organizational, and interpersonal skills The ideal candidate is someone who has done some dispatching and coordinating jobs in the past Someone familiar with HVAC automation, security, and fire systems is a plus Day-to-day is email-heavy, which is the main communication method with customers Volume of calls is also 50-60 daily for service, invoice support, or to speak to a project manager Will be creating and dispatching service tickets Will be working closely with the PM and customer service team Reviewing tech notes to ensure tickets are completed Working on the schedule for the following week Act as the primary point of contact for service customers to ensure expectations are met Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel Schedule resources to support standard service agreements Handle decisions regarding the scheduling and movement of resources and materials based on the nature of service calls, urgency, contractual obligation, and availability Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform Evaluate time-and-material (T&M) service orders for completed costs and scope of work, process invoices in accordance with standard billing practices Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
Date Posted : 09 / 25 / 2025
Hiring Organization : Rose International
Position Number : 489120
Industry : Manufacturing
Job Title : Customer Services Professional
Job Location : Cypress, CA, USA, 90630
Work Model : Onsite
Shift : Monday to Friday 7 AM to 4 PM
Employment Type : Temp to Hire
FT / PT : Full-Time
Estimated Duration (In months) : 7
Min Hourly Rate ($) : 25.00
Max Hourly Rate ($) : 32.00
Must Have Skills / Attributes : Customer Service, Dispatch, Microsoft Office
Nice To Have Skills / Attributes : HVAC
Experience Desired : Familiarity with HVAC automation, security, and fire systems is a plus. (2-3 yrs)
Required Minimum Education : High School Diploma or equivalent
- C2C is not available
Job Description
Required Education :
Qualifications / Skills / Experience :
Responsibilities :
Benefits :
For information and details on employment benefits offered with this position, please visit here. Should you have any questions / concerns, please contact our HR Department via our secure website.
California Pay Equity :
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
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Service Professional • Cypress, CA, US
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