Telehealth Specialist

Overview

For patients with Telehealth appointments, Telehealth Specialists will be required to assist patients through the check in the remote eye exam process.

Responsibilities

• Conduct pre-testing and specialized testing for tele-optometric exams utilizing the following equipment : Pre-testing I - preliminary case history including current Medical History and Ocular Health; Pre-testing II - Autorefraction, Lensometry, tonometry, and topography; Special testing - visual fields, fundus photography, video slit lamp photography, Optos image scan.
• Wipe down all instruments in front of the patient prior to the exam.
• Complete patient registration, gathering and submitting pertinent patient information, including Medical History and Ocular Health data.
• Maintain Patient Readiness through Appt. Confirmation, intake, and MVC tool.
• Ensure OD lens recommendation happens at all exams; Transfer patient and Lens Recommendation to a retail associate.
• Transmit results from all pre-test instruments to secure the server.
• Initiate Remote Optical Assistant and Remote Doctor video conferencing.
• Assist Remote Doctor and Remote Optical Assistant with refraction equipment placement and interacting with patients during Refraction.
• Print prescriptions, escort patients to the sales floor, and transition patients for eyewear and contact lens purchase.
• Retrieve patient records to ensure complete information is on file before the appointment date.
• Ensure efficient patient flow by effectively communicating with team members and providers.
• Computer System & Equipment Operation - accurate data entry, accurate Pre-testing operation, and maintenance of devices.
• Perform opening and close-out procedures according to the Telemedicine equipment operational standards.
• Participate in Telemedicine Specialized training of all responsibilities as assigned.
• Adhere to privacy and confidential, and proprietary company policies and procedures (i.e., HIPAA).
• Diligently maintain the cleanliness of all equipment, workstations, and the overall facility on a daily basis.
• When not functioning as the Telehealth Specialist, assume Retail roles and responsibilities.

Qualifications

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.

Salary Description

$17 - $19

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