Service Account Manager - ITR

Job Description Summary

GE Vernova (NYSE : GEV) Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova : continuing to electrify the world while simultaneously working to help decarbonize it.

If we want our energy future to be different...we must be different.

Our mission is embedded in our name. We retain our treasured legacy, "GE," in our name as an enduring and hard-earned badge of quality and ingenuity. "Ver" / "verde" signal Earth's verdant and lush ecosystems. "Nova," from the Latin "novus," nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.

Together, we have The Energy to Change the World. Learn more at www.gevernova.com

As a member of the Steam Power Fossil West ITR team, you will be an active contributor to the Fossil market strategy working with your peers (Commercial Operation, repairs and parts). This role will require you to manage Steam / Generator customer relationship for the accounts in Western US, while delivering orders, commitments, sales, cash and margin Op Plans for the accounts.

Job Description

Roles and Responsibilities :

Overall

Act as the single point of contact to the customer.

Maintain on-going customer relationships and ensure customer satisfaction.

Responsible for customer portfolio P&L and growth

Smaller customer portfolio allowing individual to support opportunity cost development and support project pre-planning and mobilization throughout the West region portfolio.

Services :

Responsible for outage scope planning and execution, including closeout oversight and event parts and repairs planning

Act as the interface with various internal stakeholders such as engineering, finance, sourcing, affiliates, parts, and repairs.

Responsible for establishing work scope, pricing, and driving emergent work for major repair projects

Oversee transactional (TX), Extra Work, and Job Cost Estimator (JCE) proposals for assigned customers using Outage Assistant software.

Negotiate applicable concessions as they arise balancing maximum benefits / satisfaction for the customer with minimal acceptable financial impact to GE

Responsible for driving fulfillment 5 excellence including : EHS, Quality, Schedule, Productivity and Cost at assigned customer sites.

Coordinate with Inventory Management Leaders, Repair Managers, Parts Fulfillment Leaders, and engineering to enhance outage planning process thus expanding outage scopes.

Drive and be advocate for outage Daily Management

Sales :

Support the maintenance of accurate and current project and opportunity information in NEX

Develop long term strategic plans by customer to drive penetration and growth

Continuously monitor and drive the development of the opportunity pipeline for regional opportunities

Drive Orders, Sales, Cash and Contribution Margin (CM) growth

Provide leadership through the formulation and execution of proposal strategies that capitalize on GE's competitive strengths to serve the customer's needs while meeting GE's business goals.

Interface with Product Management, Commercial Operations, Customer Fulfillment Manager (CFM), Parts Fulfillment Leaders, Project Managers and other functional groups as required as part of an integrated Customer Team to grow the GE Power Services Rotating Equipment NAM business with Customers in assigned customer base.

Drive an orders pipeline on complex, multi-offering transactions that may include Parts, Repairs, Outage Services, Performance Upgrades and long-term Service Agreements (SA).

Lead deal strategy development and reviews as necessary with Commercial Operations Team, and other functional groups as required

Maintain knowledge of market trends, customer strategy / profile / requirements including outage schedules and competitor actions; share internally and use market knowledge to drive sales opportunities with customers.

Provide demand forecasting and pacing support to Sales Operations / Finance.

Willingness and ability to travel 50% of the time.

Basic Qualifications :

Minimum of 5 years of experience in the Power Generation Industry

Minimum of 5 years of experience in a customer facing role in power generation industry or similar industry

Minimum of 5 years of experience working with, and knowledge of GE Steam Turbines and Generator technology products and services.

Desired Qualifications :

Ability to effectively interface with all levels of internal and external customers

Strong interpersonal and leadership skills

Demonstrated value selling skills

Strong oral and written communication skills

Ability to manage and influence in a matrix environment

Integrative team working style

Ability to work independently and be a self-starter

Business acumen / analytic ability

Strong technical background

Demonstrated computer skills, including Microsoft Word, Excel, Outlook and Power Point

Broad understanding of the commercial cycle - including product line / marketing / sales / commercial operations / engineering

Customer service and "solution" mindset

Knowledge of Steam Turbine and Generator design, operations and maintenance

Experience planning and executing outages.

Familiarity with Contracts and Service Agreements

Strong leadership, financial, and commercial skills

Team leader in a dynamic, energetic and proactive environment

Demonstrated organizational skills

Experience establishing credibility and developing relationships with challenging customers

The salary range for this position is $119,600 to $199,400 USD Annual. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a 15% performance bonus.

• The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24 / 7 nurse-based resource; and access to the Employee Assistance Program, providing 24 / 7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.

This job posting will close October 2nd 2025

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer () . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided : Yes

#LI-Remote - This is a remote position

Application Deadline : October 03, 2025

GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.