Position – Customer Support Executive for HCM Job type – Fulltime Location – North Dallas, TX (75240) Onsite Benefits Offered – Vision, Medical, Life, Dental and Retirement plan (SEP-IRA) About PM AM : At PMAM Corporation, we’re at the cutting edge of technology, delivering innovative software solutions and managed services that transform the way businesses operate since 1999. Our mission is to empower companies with innovative tools and strategies that enhance efficiency and drive success. Job Summary : We are seeking a motivated and detail-oriented Customer Support Executive to join our team. In this role, you will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. You will serve as the primary point of contact for customers, helping them to maximize the value they receive from our solutions. Key Responsibilities : Customer Onboarding : Guide new customers through the onboarding process, ensuring a smooth transition and positive experience. Relationship Management : Build and maintain strong, long-lasting customer relationships by understanding their needs and providing personalized support. Product Expertise : Develop a deep understanding of our products and services to effectively address customer inquiries and issues. Proactive Support : Monitor customer accounts to identify and resolve potential issues before they escalate. Customer Training : Conduct training sessions and webinars to help customers fully utilize our products. Feedback Collection : Gather customer feedback and provide actionable insights to internal teams for product improvement. Churn Reduction : Identify at-risk accounts and implement strategies to retain customers. Reporting : Maintain accurate records of customer interactions and produce regular reports on customer success metrics. Skills : 4+ years of experience in customer success, account management, or a related role. Excellent communication and interpersonal skills. Strong problem-solving abilities and a proactive approach. Ability to manage multiple priorities and adapt to changing circumstances. Proficiency with customer relationship management (CRM) software. Personal Attributes : Empathetic and customer-focused mindset. Detail-oriented and highly organized. Enthusiastic and self-motivated with a passion for helping customers succeed.
Customer Support • Dallas, TX, US