Product Technician

Job Title : Product Complaint Technician

Location : Mundelein, IL

Pay : $23-$28 / hr

REQUIRED SKILLS AND EXPERIENCE

High School Diploma or higher

1-2+ years of working in a product complaint role or related

Experience with root cause analysis, CAPA process, evaluating cause and defect codes, etc.

Experience in a regulated industry (pharmaceutical / medical device / food and beverage industry)

Must have strong initiative, a drive to solve problems, and eagerness to learn new things. Strong time management skills, communication skills, and critical thinking skills

JOB DESCRIPTION

Insight Global is seeking a qualified Product Complaints Technician to join an established medical device company in Mundelein, IL. This individual will be responsible for a large-scale remediation project. Their responsibilities will include a full review of cause and defect codes during complaint investigations, and addressing reportability and correcting major systemic issues.