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Appliance Repair Technician
Appliance Repair TechnicianVia Appliance Repair • Charlottesville, VA, US
Appliance Repair Technician

Appliance Repair Technician

Via Appliance Repair • Charlottesville, VA, US
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Job Description

Job Description

Salary : 65,000-120,000

Enjoy the convenience of leaving directly from your home in a company-provided vehicle to your first call.

Benefits / Perks

  • Insurance : Health (Medical and Prescription), Dental, Vision, Voluntary Life, Short-Term and Long-Term Disability, Accident and Critical Illness
  • Employee Assistance Program (EAP)
  • Paid Time Off
  • Paid Holidays
  • Retirement Plan
  • Bonus Pay
  • Paid Training
  • Growth and Career Advancement Opportunities

Job Summary

Join our team today! We are currently seeking a skilled, appliance repair technician who excels in delivering outstanding customer service. Immediate openings are available for experienced technicians specializing in Whirlpool Brand Service .

Responsibilities

  • Meets with customers in their homes or places of business, providing a personalized and exceptional service experience.
  • Engage with customers to identify service issues, explain necessary repairs, and provide estimates when required.
  • Exceed performance metrics to qualify for performance incentives.
  • Expertly diagnose and repair major appliances, including refrigerators, washers, dryers, stoves (gas / electric), microwave ovens, and dishwashers.
  • Stay up-to-date with the latest connected technology trends in the home appliance industry and apply this knowledge to your work.
  • Complete all required training courses to ensure technician competency and actively seek to remain an expert in the repair industry.
  • Safely operate company vehicles when traveling to customer locations.
  • Utilize handheld devices to update work orders digitally, contributing to a paperless work environment.
  • Consistently deliver a superior 5-star customer experience.

    • Qualifications

  • Enthusiastic and customer service-oriented attitude.
  • Knowledge of customer service principles and processes, including assessing customer needs, meeting quality standards, and evaluating customer satisfaction.
  • Willingness to learn and develop new skills.
  • Experienced with refrigeration sealed system repair
  • Must have a valid drivers license.
  • Proficient in English (bilingual skills are advantageous).
  • Ability to lift or maneuver objects weighing up to 50 pounds.
  • High school diploma or equivalent.
  • Prior experience in appliance repair, HVAC, electrical, or related fields is preferred.
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