(USA) Asset Protection Operations Coach

Job Title

Position Summary : Drives sales by ensuring effective merchandise presentation and leads and develops teams effectively by teaching, training, and actively listening to associates.

What You'll Do :

• Drives sales by ensuring effective merchandise presentation for example accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area, assessing economic trends, and community needs.
• Oversees the stocking and rotation of merchandise, setting up, cleaning, and organizing product displays, and securing fragile and high-shrink merchandise.
• Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback.
• Tour-to-Teach, communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, and company direction.
• Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions.
• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way service model.
• Manages and supports customer service initiatives for example store of the community and community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved.
• Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.
• Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring awareness, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
• Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives.
• Builds accountability for policies and procedures, measures adherence to loss prevention policies and procedures, reviews variances to inventory reports, conducts operational and preinventory reviews, gathers data, audits results, and monitors deficiency trends.
• Identifies improvement opportunities, communicates and works with managers and associates to determine corrections needed to inventory controls, influences the implementation and execution of control corrections, trains managers and associates on operational controls and processes in multiple stores.
• Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities, conducts investigations relating to company operations and policies, gathers evidence, takes statements, writes case reports, and provides courtroom testimony as needed.
• Partners in collaborative efforts with other investigative entities, monitors safety and risk controls within a facility by ensuring an effective safety program is in place, supervises safety team members, identifies accident trends to develop and implement solutions to prevent accidents, observes workplaces practices and provides training to associates on accident prevention techniques, communicates plans to minimize accidents, oversees safety reviews and implements plans to improve workplace safety.
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures by reviewing the application of policies, procedures, compliance guidelines for example cold chain, hazardous materials, and operational controls.
• Identifies gaps in expectations versus training, determines training needs, develops and delivers training as needed, manages claims and receiving operations by ensuring proper policies and procedures are followed, ensures the timely processing of claims for example damaged, defective, returned, liquidated items, and merchandise deliveries for example suppliers, third-party deliveries, provides direction for claims or receiving issues, maintains necessary documentation and reporting, coordinates completes and oversees job-related activities and assignments.
• Develops and maintains relationships with key stakeholders, supports plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the OpenDoor Policy, and providing direction and guidance on applying these in executing business processes and practices.

Respect the Individual : Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform.

Respect the Individual : Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.

Respect the Individual : Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.

Act with Integrity : Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us, creating a sense of belonging, eliminating waste, participating in local giving.

Act with Integrity : Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.

Serve Our Customers and Members : Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans.

Serve Our Customers and Members : Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.

Strive for Excellence : Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.

Strive for Excellence : Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

At Walmart, we offer competitive pay as well as performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $65,000.00-$80,000.00 plus differential to meet legislative requirements, where applicable.

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include : Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges).

Minimum Qualifications : Completion of 2 years of college. Option 2 : 1 year's experience as a supervisor in a multi-department environment. Option 3 : 1 year's experience in one of the following areas : accounting, claims, inventory control, systems / UPC, personnel, or loss prevention / asset protection in a multi-department environment. Option 4 : 2 years' experience in asset protection or related area.

Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification, and / or licensing).

If applicable, acquisition of a current, state issued Certificate of Eligibility.

If applicable, successful completion of criminal background check and / or firearms authorized training.

Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications : Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified), General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing, Investigative experience, Bachelors : Business, Bachelors : Criminal Justice.

Primary Location : 2451 S Springfield Ave, Bolivar, MO 6561