Ambulatory Patient Access Representative

Patient Registration Specialist

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Essential Functions

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing / precepting of new employees.

Education Requirement

Certifications

CPR certification (based on position and as determined by manager).

Skills

Experience

One year of health care experience, preferred.

Physical Requirements

OCCASIONALLY : Blood and / or Bodily Fluids, Driving motor vehicles (work required)

FREQUENTLY : Bend / twist, Biohazard waste, Patient Equipment

CONTINUOUSLY : Audible speech, Chemicals / Medications, Color vision, Communicable Diseases and / or Pathogens, Computer skills, Decision Making, Depth perception, Flexing / extending of neck, Hand use : grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling : 0-25 lbs, Repetitive hand / arm use, Seeing Far / near, Sitting, Standing, Walking

Additional Physical Requirements performed but not listed above : Able to multi-task within in a stressful environment.