Customer Support Specialist
Digital Onboarding(Multiple States), USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionHigh school diploma or equivalent; associate or bachelor's degree in a related field preferred. Strong communication skills, both written and verbal. Ability to work independently, manage time effectively, and prioritize tasks. Basic technical aptitude and a desire to learn about SaaS products. Customer-focused attitude with a problem-solving mindset. Familiarity with CRM systems and support software is a plus. Digital Onboarding is a software company that helps banks and credit unions retain and expand customer relationships. Our automated engagement platform makes it easy for financial institutions to educate, nurture, cross-sell, and drive adoption of services—like direct deposit, digital banking, and loans—through personalized digital journeys delivered via email, SMS, and digital banking integrations. Founded in 2015 and backed by top investors, Digital Onboarding is transforming how financial institutions connect with their customers at every stage of the relationship. This position is open to candidates based in the United States of America only. The Company cannot extend employment offers to those outside the United States of America. Powered by JazzHR
As a Customer Support Specialist, you will be the first point of contact for customers seeking assistance with our software products.
This role is ideal for someone with excellent communication skills, a customer-first mindset, and a willingness to learn.
You will work closely with other team members to prioritize and troubleshoot issues, provide guidance, and ensure a seamless customer experience.
Key Responsibilities :
- Respond to customer inquiries via email and chat, ensuring timely and accurate resolutions.
- Assist customers with troubleshooting software-related issues, offering clear and helpful guidance.
- Document and escalate issues as needed, collaborating with technical teams to find solutions.
- Educate customers on product features, updates, and best practices to help them maximize value.
- Contribute to the knowledge base by updating FAQs and support articles.
- Track customer interactions and feedback in the CRM system to identify patterns and areas for improvement.
Qualifications :
About Digital Onboarding :
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Customer Support Specialist • (Multiple States), US
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