Overnight Member Services Representative

Overnight Closer (Member Services Representative)

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day's shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including :
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day by balancing out the cash drawer, generating daily reports, and double checking each days enteries.
• Create a bank deposit for next day.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications / Requirements

Physical Demands

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.