INVESTIGATION MANAGER - SES - 65000571

Investigation Manager - SES - 65000571

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Agency : Elder Affairs

Working Title : Investigation Manager - SES - 65000571

Pay Plan : SES

Position Number : 65000571

Salary : $4,493.09-$5,833.25 MONTHLY

Posting Closing Date : 10 / 07 / 2025

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DEPARTMENT OF ELDER AFFAIRS

OFFICE OF INSPECTOR GENERAL

OPEN COMPETITIVE

POSITION OVERVIEW AND RESPONSIBILITIES :

This is a highly responsible supervisory position within the Office of Inspector General (OIG) overseeing the investigative functions related to complaints received by the Office of Public and Professional Guardians (OPPG) against Public and Professional Guardians under Chapter 744, Florida Statutes. The Investigator Supervisor is responsible for supervising a team of Investigative Specialist II positions, within the Guardianship Investigation Unit (GIU) by providing guidance, quality control, and operational oversight to ensure investigations are timely, thorough, and consistent with applicable statutes, administrative rules, and departmental procedures.

PAY :

Salary will be commensurate with experience and qualifications, ranging from $53,917.08 to $69,999.00, annually.

DUTIES AND RESPONSIBILITIES :

Supervision and Oversight.

Directs and supervises Investigative Specialist IIs in their day-to-day functions, including complaint intake, evidence collection, witness interviews, and report writing.

Reviews and approves investigative plans, ensuring issues are appropriately identified and timelines are realistic and achievable in accordance with the Guardianship Investigation Unit Investigations Manual.

Ensures investigative work complies with Chapter 744, Florida Statutes, Departmental policies and procedures, OIG directives and investigation procedures, and meets the standards of the Commission for Florida Law Enforcement Accreditation.

Monitors caseloads and reassign investigations as necessary to ensure workload balance and timely completion.

Quality Assurance.

Reviews investigative reports for accuracy, clarity, thoroughness, and compliance with legal and procedural standards.

Provides feedback and direction on investigative findings, legal analysis, and report conclusions (sustained, not sustained, unfounded).

Ensures proper documentation of all investigative activity and findings.

Training and Staff Development.

Leads onboarding and trainings of new Investigative Specialist IIs, including mentoring, weekly check-ins / meetings, and coaching to ensure consistency and competency.

Develops and deliver training to investigative staff on investigative best practices, rules / statute interpretation, and administrative procedures.

Promote professional development, support continuing education opportunities, and prepare annual training plans for Investigation Specialists.

Complaint Review and Case Management.

Conducts intake reviews of legally sufficient complaints received from OPPG and assign to appropriate investigators.

Ensure timely and thorough investigation of complaints related to guardianship practices across the state.

Collaboration and External Communication.

Coordinates with the OPPG legal counsel as needed for assistance with legally sufficient allegations, investigative matters related to Public and Professional Guardians' standards of conduct, including preparation for hearings and testimony.

Serves as liaison between the OIG and OPPG, as well as with external agencies, including law enforcement, court personnel, and attorneys, as needed.

Represents the OIG GIU investigations in support of the OPPG during administrative hearings, court proceedings, and public meetings as required.

Investigative Duties (as needed).

Conducts complex or high-profile investigations, especially in cases involving legal complexity, high public interest, or personnel conflicts.

Performs investigative duties when staff are unavailable or case volume demands.

Reporting and Administrative Duties.

Provides regular updates to the Inspector General or designee on investigation statuses, trends, and staffing needs.

Prepares internal reports, summaries, and other documentation as needed.

Assists in policy development, process improvement, and strategic planning for the GIU.

Perform other duties as assigned by the Inspector General.

KNOWLEDGE, SKILLS, AND ABILITIES :

Working knowledge of Chapter 744, Florida Statutes and administrative rules related to guardianship, or the ability to acquire such knowledge quickly.

Strong knowledge of investigative methods, rules of evidence, and administrative procedures.

Excellent written and verbal communication skills, including the ability to write clear, comprehensive, and defensible investigative reports.

Ability to lead and mentor investigative staff, ensuring adherence to policies and quality standards.

High level of professionalism, discretion, and ethical judgment.

Ability to manage multiple priorities and meet deadlines.

Proficient in Microsoft Office Suite and investigative case management systems.

Ability to travel statewide as needed.

REQUIREMENTS :

Bachelor's degree in criminal justice, public administration, legal studies, social work, or a related field.

At least four (4) years of investigative experience, preferably in a government, legal, regulatory, or guardianship-related setting.

Two (2) years of supervisory or lead experience preferred.

Must possess a valid driver's license.

Successful Level 2 Background Screening.

THE BENEFITS OF WORKING FOR THE STATE OF FLORIDA :

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive employee benefits including :

State Group Health Insurance Coverage;

$25,000 Life Insurance Policy (100% paid by employer);

Dental, vision, and other supplemental insurance options available;

Annual and Sick Leave benefits,

10 paid holidays each year;

Retirement plan options, including employer contributions;

Flexible Spending Accounts; and

Tuition waivers to attend State of Florida community colleges, colleges, and universities!

OUR ORGANIZATION AND MISSION :

The Department is dedicated to promoting the well-being, safety, and independence of Florida's seniors, their families, and caregivers. Its vision is for all Floridians to live well and age well.