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Office Manager / Customer Service
Office Manager / Customer ServiceEsser Plumbing and Heating • Perham, MN, US
Office Manager / Customer Service

Office Manager / Customer Service

Esser Plumbing and Heating • Perham, MN, US
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Office Manager / Customer Service Representative Location :

  • Perham, MN Compensation : $23.75 – $25.00 per hour (based on experience) Schedule : Full-time, year-round April – October (Office Manager) : Monday – Friday, 7 : 30 AM – 4 : 00 PM November – March (Customer Service) : Monday – Friday, 8 : 30 AM – 5 : 00 PM Join a team where your work changes with the seasons!
  • We’re looking for a motivated, organized professional to serve as Office Manager for the AquaLawn branch during the lawn irrigation season (April – October) and as a Customer Service Representative for Esser’s main Perham location during the winter months (November – March).
  • This is a split-season position that combines administrative excellence with exceptional customer service.
  • It’s ideal for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in keeping operations running smoothly.

What You’ll Do Spring – Fall :

  • Office Manager for AquaLawn
  • Manage billing and accounts receivable processes
  • Dispatch and coordinate installation and service technicians
  • Support project planning, data management, and reporting
  • Identify and implement workflow improvements
  • Provide administrative and technical support to keep operations efficient Winter : Customer Service Representative
  • Answer calls, emails, and online inquiries in a professional and friendly manner
  • Coordinate and schedule service appointments across divisions
  • Accurately enter customer and service information in the management system
  • Support technicians and office staff by relaying job details and updates
  • Follow up with customers to ensure satisfaction and address additional needs Required Skills and Experience Education : High school diploma or equivalent required; degree preferred Experience : 2+ years of administrative, office management, or customer service experience; scheduling or dispatch experience preferred; familiarity with billing, accounts receivable, or data reporting a plus Skills : Strong organizational, communication, and time management skills; comfortable with Microsoft Office and learning new technology; analytical and detail-oriented with a proactive, problem-solving mindset; customer service-oriented with a positive attitude Physical Requirements This is primarily office-based work involving sitting or standing at a workstation for extended periods; regular use of computers, phones, and standard office equipment; occasional movement of office supplies or files (up to 25 lbs); seasonal periods involve increased pace and workload.
  • What We Offer Competitive pay.
  • Health and dental insurance.
  • Paid time off and paid holidays.
  • Retirement plan options.
  • Ongoing training, career advancement, and a supportive team environment.
  • Ready to Apply?

  • At Esser Plumbing & Heating and AquaLawn, you’ll be part of a supportive team that values clear communication, quality work, and community connections.
  • This unique split-season position lets you contribute to both operational success and customer satisfaction throughout the year.
  • Esser Plumbing and Heating, Inc. is an Equal Opportunity Employer.   Esser Plumbing and Heating, Inc. is an Equal Opportunity Employer.
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    Customer Service Manager • Perham, MN, US

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