Office Manager / Customer ServiceEsser Plumbing and Heating • Perham, MN, US
Office Manager / Customer Service
Esser Plumbing and Heating • Perham, MN, US
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job_description.job_card.job_descriptionOffice Manager for AquaLawn Manage billing and accounts receivable processes Dispatch and coordinate installation and service technicians Support project planning, data management, and reporting Identify and implement workflow improvements Provide administrative and technical support to keep operations efficient Winter : Customer Service Representative Answer calls, emails, and online inquiries in a professional and friendly manner Coordinate and schedule service appointments across divisions Accurately enter customer and service information in the management system Support technicians and office staff by relaying job details and updates Follow up with customers to ensure satisfaction and address additional needs Required Skills and Experience Education : High school diploma or equivalent required; degree preferred Experience : 2+ years of administrative, office management, or customer service experience; scheduling or dispatch experience preferred; familiarity with billing, accounts receivable, or data reporting a plus Skills : Strong organizational, communication, and time management skills; comfortable with Microsoft Office and learning new technology; analytical and detail-oriented with a proactive, problem-solving mindset; customer service-oriented with a positive attitude Physical Requirements This is primarily office-based work involving sitting or standing at a workstation for extended periods; regular use of computers, phones, and standard office equipment; occasional movement of office supplies or files (up to 25 lbs); seasonal periods involve increased pace and workload. What We Offer Competitive pay. Health and dental insurance. Paid time off and paid holidays. Retirement plan options. Ongoing training, career advancement, and a supportive team environment. At Esser Plumbing & Heating and AquaLawn, you’ll be part of a supportive team that values clear communication, quality work, and community connections. This unique split-season position lets you contribute to both operational success and customer satisfaction throughout the year. Esser Plumbing and Heating, Inc. is an Equal Opportunity Employer. Esser Plumbing and Heating, Inc. is an Equal Opportunity Employer. Powered by JazzHR
Office Manager / Customer Service Representative Location :
- Perham, MN Compensation : $23.75 – $25.00 per hour (based on experience) Schedule : Full-time, year-round April – October (Office Manager) : Monday – Friday, 7 : 30 AM – 4 : 00 PM November – March (Customer Service) : Monday – Friday, 8 : 30 AM – 5 : 00 PM Join a team where your work changes with the seasons!
- We’re looking for a motivated, organized professional to serve as Office Manager for the AquaLawn branch during the lawn irrigation season (April – October) and as a Customer Service Representative for Esser’s main Perham location during the winter months (November – March).
- This is a split-season position that combines administrative excellence with exceptional customer service.
- It’s ideal for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in keeping operations running smoothly.
What You’ll Do Spring – Fall :
Ready to Apply?
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Customer Service Manager • Perham, MN, US
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