System Director, Capacity Management and Access

System Director, Capacity Management And Access

The System Director, Capacity Management and Access provides strategic and operational leadership for the health system's centralized command center, capacity management, patient flow and patient access services. This role oversees enterprise-wide functions that optimize patient throughput, capacity management, transfers, bed placement, centralized scheduling, and call center operations. The System Director partners with executives, physicians, and operational leaders to ensure efficient utilization of resources, timely access to care, and a seamless patient and provider experience across the health system.

Key Responsibilities :

• Develops and executes a system-wide vision and playbook for integrated command center and access operations aligned with organizational goals.
• Establishes policies, procedures, and performance standards that improve access, patient flow, and operational efficiency.
• Collaborates with senior leadership to forecast demand, manage capacity, and drive strategic initiatives that enhance quality, safety, and experience.

Operational Oversight

Performance & Continuous Improvement

Collaboration & Stakeholder Engagement

Qualifications :

Key Competencies :