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IT Generalist

IT Generalist

Creative Financial StaffingBrooklyn, NY, US
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Job Title : System Support Engineer / IT Generalist (On-Site Role - Brooklyn, NY)

Salary : $75,000 - $90,000 annually (based on experience)

Location : Brooklyn, NY (On-site with occasional off-hours support)

Employment Type : Direct Hire (Temp-to-Hire option available)

Why This Role Might Be Right for You

  • Be part of a purpose-driven organization modernizing its tech landscape
  • Step into a pivotal role as the go-to IT resource, helping shift from outsourced support to a more stable internal model
  • Support a vibrant, multi-building campus with around 100 users
  • Contribute to infrastructure upgrades, user support, and onboarding initiatives
  • Enjoy perks like free parking and easy access to public transportation

What You'll Be Doing

  • Act as the primary IT contact for staff across the organization
  • Troubleshoot issues related to hardware, software, and connectivity (Windows, macOS, Office 365, Zoom)
  • Perform routine system maintenance-patching, backups, updates, and monitoring
  • Manage inventory of devices and peripherals (laptops, phones, etc.)
  • Handle user onboarding / offboarding and account setup
  • Work with external vendors and MSPs to resolve escalated issues
  • Maintain documentation for systems, processes, and vendor relationships
  • Provide A / V support for meetings and events
  • Assist with IT projects like OS rollouts and mobile device management
  • Escalate complex problems to senior engineers or third-party support
  • Lead or support internal tech training and workshops

    • What You Bring to the Table

  • 5+ years of hands-on IT support experience in both Windows and Apple environments
  • Strong troubleshooting skills and a proactive mindset
  • Familiarity with Microsoft Office (including Access), remote support tools, and ticketing platforms
  • Basic understanding of networking concepts (TCP / IP, DHCP, DNS, Wi-Fi) and system administration
  • Ability to communicate clearly with both technical and non-technical users
  • A customer-first attitude and a track record of building trust across teams

    • Preferred Qualifications

  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
  • Exposure to Linux systems
  • Experience working in nonprofit, cultural, or mission-driven settings

    • Benefits & Perks

  • Generous PTO including holidays, vacation, and personal days
  • Medical, dental, and vision coverage (90-100% employer paid)
  • Employer-paid life insurance
  • Commuter benefits and Health Reimbursement Account (HRA)
  • Free on-site parking and close proximity to the R train

    • #CFSSEP2025#INSEP2025#CBAUG2025#ZRCFSTECH#LI-DS1

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    Generalist • Brooklyn, NY, US