Sr Business Analyst - Customer Operations

(Marshall MN based)

Schwan’s Company, a U.S. affiliate of the global lifestyle brand CJ CheilJedang Corporation, is a leader in manufacturing and marketing quality foods enjoyed nationwide. We have beloved brands like Red Baron®, Tony’s®, Big Daddy’s®, Villa Prima™ and Freschetta® pizzas; bibigo®, Pagoda® Asian-style snacks and we can’t forget Mrs. Smith’s® and Edwards® pies! We bring families and communities together through great food. Join our team and see the opportunities are real, and the sky is the limit; this isn’t just a job, it’s a seat at the table!

We’re seeking a skilled Sr Business Analyst to join our Food Service Customer Operations Team who loves digging into complex data, solving challenging problems, and leading initiatives that span multiple teams. In this role, you’ll collaborate with cross-functional partners to uncover opportunities, optimize processes, and deliver innovative solutions—from streamlining workflows to enhancing system capabilities. You’ll play a hands-on role in planning, testing, documenting, and training, while ensuring compliance and process excellence. If you’re ready to turn analysis into action and mentor others along the way, we’d love to have you on our team.

Responsibilities :

Analyzes, validates, manipulates, and interprets complex data from cross functional partners to develop solutions and optimization opportunities. (returns, sailing schedule creation, iTrade Network issues)

Leads complex initiatives that have multiple interdependencies and cross functional implications. (bid, pricing contracts, commodities, transfer and resale, workflow resolution)

Supports cross-functional planning to and gathers key data to align on solutions that meet customer and business needs. (month end, year-end, school year end processes)

Supports functional systems and program specifications through testing, developing project documentation, user training materials and conducting ongoing user support. (system enhancements)

Responsible for process improvement, documentation, implementation and training. (customer service procedure manual)

Ensure system controls are in place and followed. Manage audit requests for compliance of identified controls.

Acts as a mentor to customer service specialists by providing guidance, direction, and resolution.

Qualifications :

Bachelor's degree (or equivalent years of experience in Analyst role)

Minimum of 4+ years of experience involving analysis, testing, software and process improvements

SAP and / or order management systems experience

MS Suite with strong Excel, SAPBW; skills in comparative analysis.

Compensation and Benefits :

The base salary range for this position is $66,375 - $110,625 annually with eligibility for a 10% annual incentive bonus, which is based on organizational performance. The salary range represents numerous factors considered in the hiring decisions including, but not limited to education, skills, work experience, certifications, geography etc. As such, starting pay for the successful candidate(s) could fall anywhere within the stated range.

Beyond base salary, we offer a competitive Total Rewards package focusing on your overall well-being. We are proud to offer a strong foundation of health benefits, retirement and financial wellbeing, time off programs, wellbeing support programs.

The employing subsidiaries of Schwan's Company are Equal Employment Opportunity Employers. All qualified applicants will receive consideration for employment without regard to disability, age, race, color, religion, gender, vet status, national origin, or other protected class.

#LI-JW1