Customer Care Center Representative

Job Description

Job Description

About the Role :

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Center Representative in our Banking Call Center, located in Marshall, Virginia. As a representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and concerns in a timely and efficient manner. You will be the first point of contact for our clients, and will play a crucial role in maintaining our reputation for outstanding customer service. Your ability to communicate effectively and professionally with clients will be essential to your success in this role. You will be working in a fast-paced environment, and will be expected to meet and exceed performance targets.

Minimum Qualifications :

• High school diploma or equivalent
• 1+ years of experience in a customer service role
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficient in Microsoft Office Suite

Preferred Qualifications :

Responsibilities :

Skills :

As a Customer Care Center Representative, you will utilize your exceptional communication and interpersonal skills to provide outstanding customer service to our clients. You will need to be proficient in multitasking and working in a fast-paced environment, while maintaining a high level of accuracy and attention to detail. Your ability to use Microsoft Office Suite and CRM software will be essential to your success in this role. Additionally, if you are bilingual in English and Spanish, it will be a great asset to our team as we serve a diverse customer base.