Food Pantry Team Lead

Food Pantry Team Lead

Met Council is America's largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity, and respect. Our programs are staffed by experts who help over 325,000 clients each year and advocate on behalf of all needy New Yorkers. Our services include 100% affordable housing at 21 locations, family violence services, Holocaust survivor assistance, geriatric social work, crisis intervention and the largest free kosher food distribution program in the world. Our network of 120 food pantries, affordable housing sites, and JCCs provide services directly in neighborhoods across New York City.

The Food Pantry Team Lead will play a key role in ensuring the pantry operates efficiently and effectively by overseeing daily operations and supporting the pantry team. The Team Lead will set the pace and standard for the team, ensuring tasks are completed smoothly and maintaining a balanced workflow. Additionally, they will serve as the on-site supervisor when the Pantry Manager is unavailable or off-site.

This dynamic position is perfect for individuals who thrive in a fast-paced, team-oriented environment and are dedicated to serving their community with professionalism and care.

This position is currently hybrid, with four days on-site at Met Council's Preston Court Food Pantry (5361 Preston Ct, Brooklyn, NY 11234) and one remote workday on Fridays. Please note that the remote day is subject to change to on-site duties on a need-to-need basis, depending on organizational needs.

Principal Responsibilities include :

• Overseeing team performance to ensure operational goals are met
• Communicating clearly and effectively to guide staff through tasks and projects
• Providing direction and support while fostering a positive, collaborative environment
• Ensuring smooth pantry operations in the absence of the Pantry Manager, including coordinating with the warehouse team, welcoming volunteers, and liaising with external partners or visitors

Preston Court Pantry staff members play a vital role in pantry operations and are expected to perform essential physical tasks including :

Exceptional customer service is a cornerstone of this role. Pantry staff are expected to interact with guests in a friendly, respectful, and professional manner, whether in person or via the pantry's mobile communication system. Key responsibilities are subject to be in person or remote and include :

Staff members are required to efficiently utilize the pantry's digital systems and office equipment to support operations. These key tasks are subject to be in person or remote and include :

Competencies include :

Credentials and Qualifications include :

Physical Demands include :

Special Requirements include :

Compensation : $22 per hour - $25 per hour.

Benefits : Major medical, dental, vision and life insurance; pre-tax commuter benefits; FSA; 403(b) with employer contribution; plus generous vacation, sick leave and holidays.