Job Description
Job Description
Clinical Care Manager - Integrated Care - Adult Community Based Care Management (CBCM)
Full Time
Philadelphia, PA, US
The Clinical Care Manager is responsible for utilization management by conducting utilization review activities, population management, cross-system consultation, provider management and treatment quality monitoring. The Clinical Care Manager must utilize clinical knowledge of best practices and evidence-based treatments to ensure CBH members receive timely access to quality, medically necessary behavioral health services. When clinically indicated, Clinical Care Managers consult with CBH Physician and Psychologist Advisors to ensure the most effective treatment for the CBH member is being authorized. The Clinical Care Manager will work to enhance physical and behavioral health care coordination and assist with mitigating social determinants of health (SDOH).
This is a hybrid position with 2-3 days spent offsite at physical health sites and community based organizations. In this role, the care manager will assist members visiting these sites with connecting to behavioral health services and connection to social services to address SDOH barriers.
Team Specific Responsibilities :
- Offsite member engagement in a physical health or community-based organization 2-3 days a week.
- Facilitate care coordination with external stakeholders.
- Complete integrated care plans to promote collaboration with physical health providers and system partners.
- Connection to behavioral health and community resources via telehealth and phone interactions with members.
- Complete SDOH and other evidence-based risk assessment tools.
Other Essential Functions :
Be knowledgeable about behavioral health care services, system partners, service continuum and established medical necessity criteria and apply that knowledge in all work activities.Complete Utilization Management activities including but not limited to : interagency meetings, social determinants interviews with members, treatment team meetings, case consultations, care coordination, provider meetings, reviews, treatment linkage.Complete expected number of UM activities per day / shift as specified under team specified under team specific responsibilities in established timeframes.Authorize treatment when Medical Necessity Criteria is met.Consult with Physician Advisor, Psychologist Advisor and / or Clinical Leadership as clinically appropriate.Generate denial letters based on physician reviews and in accordance with state regulations as needed.Work directly with members, natural supports and providers in the community.Facilitate care coordination. Using an inter-generational approach, with system partners to address social determinants, barriers to wellness, and other needs of members, including connection to appropriate community based services.Demonstrate an understanding of Evidence-Based Practices (EBPs) and connect members to appropriate evidence-based treatment.Collaborate with other CBH departments to ensure quality of care, promote placement of members in the most appropriate services and to facilitate consistent longitudinal care management.Document provider quality concerns in accordance with CBH policy / procedure.Conduct provider and / or stakeholder meetings at least quarterly.Use data to inform clinical decision-making.Maintain documentation in CBH’s electronic system consistent with agency and industry standards.Respond to care coordination correspondence within 24-48 hours or sooner if necessary.Work collaboratively with the on-site inter-disciplinary team.Attend all meetings as assigned and actively prepare for and participate in supervision and clinical case consultations.Ensure highest quality of customer service when interacting with members, providers, and other stakeholders.Display commitment to member and family driven care and principles of resiliency and recovery.Contribute to projects and other duties as assigned.Position Requirements :
Education : Master’s degree in Social Work or related fieldClinical Licensure : Qualified candidates are required to obtain license within the first 18 months (1.5 years) of employment; If Associate Licensure is available, candidates are required to obtain an associate license within 90 days of employment; PA Child Abuse Clearance requiredRequired Licensure : Licensed Social Worker (LSW), Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW)Community Based / Clinic Setting / Case Management experience preferred.Strong communication skillsRelevant Work Experience : Minimum of 3 years of direct clinical care experience working with adults, children, adolescents and / or their families in behavioral health settings and experience in assessment and treatment planning; and / or experience in a managed care settingSkills :
Excellent clinical case conceptualization skillsMeeting facilitationProactive planningCustomer serviceFamiliar with medicationsExcellent verbal and written communication skills and ability to use them when communicating with internal and external stakeholders.Excellent interpersonal and collaboration skillsProficient in MS Office, especially with Excel, and able to type at least 40 words per minuteAbility to work independently and as part of a teamExcellent time management and prioritization skills and ability to multi-taskCompliant with HIPAA regulationsPhiladelphia Residency Requirement :
The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.Equal Employment Opportunity :
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex / gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.Requesting An Accommodation :
CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov