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Claims Examiner

Claims Examiner

Covenant LogisticsChattanooga, TN, US
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Job Description

Job Description

Investigates, evaluates and resolves trucking claims involving Property Damage, OS&D and Cargo. May have responsibility over minor (

Responsibilities

  • Investigates, evaluates and resolves trucking claims involving Property Damage, OS &D and Cargo.
  • ⁠May have some responsibility over minor (
  • Serves as primary contact for internal and external communications with claimants, drivers, customers, and other parties to the claim.
  • Ensures that the claim file is documented accurately and timely
  • Completes investigation and action plan timely and follows up on such as subsequent information is received.
  • Completes evaluation and reserving timely and follows up on such as subsequent information is received.
  • Follows a proactive resolution mind set and suit avoidance while ensuring optimal claim outcomes while mitigating the need for pre litigation expense, if possible.
  • Completes resolution strategy and negotiation strategy to assist in the resolution of the claim.
  • Ensures that the resolution is for the optimal claim outcome and is fair, cost effective, consistent and expedited whether it is a settlement, subrogation or a denial.
  • Uses a diary system to prompt activity for action planning
  • Ensures that claims are paid timely and accurately.
  • Follows Claim Best Practices

Knowledge, Skills, and Abilities

  • Understanding of the Federal Motor Carrier Safety Regulations a plus.
  • Ability and desire to work with limited direction and multi-task in a fast-paced and “team first” environment.
  • Ability to work with and in-between multiple levels of internal infrastructure.
  • Excellent written and verbal communication skills, including but not limited to, proper business writing techniques and a strong command of the English language with punctuation and grammatical aptitude.
  • Practical experience with Windows XP, Microsoft Office Products required (advanced knowledge of Outlook, Excel, and PowerPoint required).
  • Basic knowledge of Office 365, Zoom, A / S 400 environment and risk management information systems (RMIS) such as CS Stars preferred.
  • Good understanding of insurance and medical terminology preferred.
  • Proven research and investigative skills.
  • Demonstrated problem-solving and decision-making skills.
  • Proven analytical abilities to review and analyze data.
  • Must be a self-motivating, results-driven individual, who is comfortable with change.

    • Education / Experience

  • 2-5 years of experience handling property damage, OS&D or Cargo claims preferred
  • Bachelor’s Degree preferred

    • Competitive Compensation

    We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

  • Pay Range : $49,657.00-$77,924.00
  • Pay Grade : 8
  • 401(k) Match : Build your future with our generous company match.
  • Serious Health Condition Pay : Financial protection when it matters most.

    • Robust Health & Wellness Benefits

    Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind :

  • Medical, Dental & Vision Insurance
  • Telemedicine Access
  • Company-Paid Short & Long-Term Disability Coverage
  • Health Savings Account (HSA)
  • Company-Paid Life Insurance

    • Time to Recharge

    We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work :

  • Generous Paid Time Off (PTO)
  • Paid Company Holidays
  • Time off to Volunteer

    • Culture-Driven Perks

    We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday :

  • Casual Dress Code : Dress for your day.
  • Tuition Reimbursement : Advance your education with financial support.
  • Employee Discount Program : Exclusive savings on everyday essentials and more.
  • Dependent Care Flexible Spending Account (DFSA)
  • Adoption Assistance : Meaningful support for growing families.
  • Employee Assistance Program (EAP) : Confidential, 24 / 7 support for life’s challenges.
  • Pet Insurance : To protect your furry family members

    • Covenant Logistics is an Equal Opportunity Employer

    Disability / Veteran

    VEVRAA Federal Contractor

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    Examiner • Chattanooga, TN, US