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Customer Service Representative

Customer Service Representative

USA JobsLa Vergne, TN, US
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Bi-lingual Customer Service Representative- Hybrid

Adecco Healthcare & Life Sciences is seeking experienced Customer Service Representative to join our dynamic team supporting the FluMist Replacement Program. This program allows providers to replace unused and expiring doses at no cost - ensuring safe and effective care for patients nationwide.

This role offers cross-training opportunities, close team collaboration, and quarterly in-person engagement - perfect for candidates who value a hybrid work environment with meaningful team connection.

Location : Hybrid - Quarterly onsite in Lavergne, TN

Pay Rate : $19.00-$21.00 / hr. (based on experience & qualifications)

Schedule : 8-hour shifts between 7 : 00 AM - 7 : 00 PM, Monday - Friday

Key Responsibilities

  • Handle incoming customer calls and inquiries related to orders, shipping delays, cancellations, and product issues.
  • Create, update, and manage cases within Salesforce (SFDC), Excel, and SAP.
  • Provide timely and professional resolution to customer concerns, including returns, order errors, and mis-shipped orders.
  • Maintain accurate customer account histories and documentation.
  • Collaborate with internal teams and vendors to ensure efficient issue resolution.
  • Assist with online order requests and troubleshooting online ordering issues.

What You'll Bring

  • Minimum 2-3 years of customer service experience, including inbound call handling.
  • High School Diploma or equivalent.
  • Strong proficiency in Microsoft Office (Word, Excel, Outlook).
  • Excellent written and verbal communication skills.
  • Strong organization, problem-solving skills, and emotional intelligence.
  • Ability to work independently and collaboratively in a hybrid environment.
  • Experience with Salesforce, SAP, Cisco, or Workforce Management Tools is a plus.

    • Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

    Pay Details : $21.00 per hour

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

    Equal Opportunity Employer / Veterans / Disabled

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    Customer Service Representative • La Vergne, TN, US