Overview
Mission Statement
The mission of SecureSpace Management LLC is to be one of the fastest growing self-storage platforms in the USA, with assets located primarily in high-density, urban markets. The company focuses on exceptional customer service and upgraded security features to provide a high-quality experience that customers can rely on in any store they visit.
Scope of Position
The Multi-Store Manager performs a wide variety of duties that support and enable the District Store Coordinator and District Managers to meet the expectations and requirements defined for the position. The Multi-Store Manager must work within collaborative team efforts to prioritize sales and customer acquisition, vendor management, and the overall performance of their assigned stores. The role also supports departmental projects and initiatives and demonstrates teamwork by cooperating with staff and customers. The Multi-Store Manager ensures their assigned stores reflect brand expectations, including sales, collections and occupancy, customer experience, cleanliness, and facility operations. This role covers locations in Manhattan, Brooklyn, Maspeth, and nearby areas.
What makes a Multi Store Manager at SecureSpace Management LLC Self-Storage facility different?
- We promote from within. We are opening 30+ stores in 2025, providing strong opportunities for career growth. Currently over 40% of our District Store Coordinators started as Store Managers with SecureSpace.
- 62% of move-ins are completed online with our US-based customer success team. They arrive at your stores already booked and paid.
- All of our stores are fully owned and operated; there are no managed properties to deal with.
- All auctions are done online; there are no in-person auctions.
Self-Storage Multi Store Manager Responsibilities
Across multiple assigned self-storage locations, you will :
Effectively exceed sales goals by promoting unit rentals, unit warranties, moving supplies, and securing positive reviews as a key responsibility.Guide and assist new customers through the rental process, ensuring transactions are conducted smoothly.Reach out personally to potential clients to confirm moving dates and ensure their storage unit is secured.Manage past-due tenants proactively and handle the lien / auction paperwork efficiently.Provide exceptional customer service to existing clients, exceeding their expectations in meeting their needs.Perform daily inspections of the property to ensure security, cleanliness, and proper upkeep. Responsibilities include checking locks, cleaning units, restocking supplies, and performing light maintenance tasks.Communicate results, updates, and recommendations clearly and effectively to the District Manager and Leadership Team.Be willing to travel frequently to all assigned locations for scheduled shifts and operational support based on business needs.Maintain flexibility in your schedule for weekend and holiday work, depending on facility hours and team schedules.Self-Storage Multi Store Manager Skills and Experience
Minimum 3 years of experience in storage, retail, or hospitality.Multi-unit experience is preferred but not required.Strong English language skills in verbal and written communication.Customer service mindset.Proficient in Microsoft Word and Excel.Willing to travel frequently to assigned stores for regular shift coverage and ongoing support of team members, customers, and store needs.Ability to move about the entire 1-acre property (indoor and outdoor) for customer tours, to receive, move, and restock inventory in boxes up to 50 pounds, to position for inspection and general maintenance tasks, to recognize maintenance, safety, and fire issues, and to operate roll-up doors to storage units.Self-Storage Store Manager Physical Requirements
Qualified individuals must be able to perform essential duties with or without accommodation. A qualified person with a disability may request modifications to meet the physical requirements of the position. Reasonable accommodations will be considered where no undue hardship would result.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, roll-up doors, and reach overhead.Ability to operate a desktop or laptop computer and access information.Ability to lift or carry up to 50 pounds.Self-Storage Store Manager Work Habits
Must adhere to all GSA policies and procedures.Must maintain the integrity of confidential communications and customer information.Must maintain a professional, courteous, and cooperative manner with GSA & SecureSpace staff, field personnel, and outside contacts, and demonstrate respect and a positive attitude.Must demonstrate dependability by arriving and leaving on time, taking allotted lunch and breaks, and limiting personal calls and socializing to break periods.Self-Storage Store Manager Benefits
An outstanding company culture with growth opportunities throughout the U.S.Competitive salary and bonus opportunities.Paid Time Off + company holidays.401(k) with a generous matching program.Expansive medical, dental, and vision benefits.Free 10x15 Self Storage Unit.SecureSpace Management LLC / GSAM LLC is committed to providing equal employment opportunities to all employees and applicants. We strictly prohibit discrimination and harassment of any kind based on race, creed, color, religion, age, sex, national origin, disability, genetic information, sexual orientation, gender identity or expression, marital status, citizenship or immigration status, veteran or military status, or any other characteristic protected by federal, state, or local laws.
This policy applies to all employment practices, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
SecureSpace Management LLC complies with all applicable disability laws and is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other employment-related benefits, please contact Human Resources at hr @ insitepg.com.
J-18808-Ljbffr