Operations Supervisor

Kitchen Supervisor

We're looking for motivated, engaged people to help make everyone's journeys better.

The position is responsible for supervising employees in various departments throughout the kitchen, including but not limited to equipment, food and transportation. This position will be responsible for all safety compliance for all external areas serviced by Gate Gourmet to ensure the personal and physical safety of employees and customers.

Main Duties and Responsibilities :

• Ensures that all corporate, customer, federal, state and local policies and procedures are followed.
• Supervises and supports lower management / supervisors on daily operations.
• Responsible for transportation routing, coordinating flight delivery assignments, and ensuring kitchen departure times are being met.
• Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in a timely manner.
• Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste.
• In partnership with the Ops Manager and General Manager, prepares and plans against end of the month projections.
• Prepares management reports (e.g. attendance, HAACCP and labor) reports as required.
• Effectively interfaces and coordinates between customers and employees.
• Under special circumstances Supervisor may get involved (with labor) to get flights serviced on time.
• Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.
• Manages work flow balancing - the division of responsibilities amongst employees on each shift.
• Manages daily manpower planning including assignment of responsibilities and workstations.
• Determines when and whether to call employees in to cover staffing needs (e.g. sick calls, vacation relief, medical leaves, volume changes, etc.)
• In conjunction with department leaders determines number of employees needed by shift.
• Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
• Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
• Monitors daily manpower planning and schedules employees.
• Responsible for employee retention and reducing employee turnover.
• Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union / collective bargaining agreement(s).
• Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
• Reviews and ensures union represented employees' pay rates are correct based on wage scales and seniority.
• Ensures employees complete all company required training including but not limited to ServSafe.
• Compliance with all company required policies, procedures and processes including but not limited to required training.

Qualifications

Education :

Work Experience :

Technical Skills :

Language / Communication Skills :

Job Dimensions

Geographic Responsibility : USA

Type of Employment : Full-Time

Travel % : No

Exemption Classification : Exempt

Internal Relationships : TBD

External Relationships : TBD

Work Environment / Requirements of the Job : Normal work environment

Budget / Revenue Responsibility : USD

Organization Structure

Direct Line Manager (Title) : Manager, Ops, Unit / Transport

Dotted Line Manager (Title, if applicable) : N / A

Number of Direct Reports : Up to 45, average of 14 (union employees, Asst, Ops, Meal Ordering)

Number of Dotted Line Reports : N / A

Estimated Total Size of Team : Up to 45

Gate Group Competencies Required to be Successful in the Job :

Demonstrated Values to be Successful in the Position :

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone :

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.