Mobile Service Field Specialist

Job Description

Job Description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of : Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

MSX International is seeking dynamic individuals to join our team. As a Mobile Service Solutions Specialist, you’ll play a crucial role in the professional delivery, installation, and sustainment of the Ford / MSX International Mobile Service Program. Our goal is to improve dealership performance and drive sustained growth.

What Your Day-to- Day Responsibilities Include :

As the Mobile Service Solutions Specialist, you will :

• Be the subject matter expert and primary contact for all things related to Mobile Service for your assigned dealers.
• Understand how Mobile Service vehicle’s function and train technicians on their features.
• Facilitate strategic planning sessions with dealers to create business plans for success.
• Ensure dealers are ready to launch vans promptly upon arrival.
• Conduct launch events, aligning on business goals and training Mobile Service Technicians.
• Plan and execute tailored onsite sustainment meetings focused on Mobile Service business development with a consultative approach.
• Develop action plans to exceed program goals, focusing on service processes.
• Teach program standards and key success drivers with dealers.
• Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences.
• Create visit summaries and action plans for stakeholders.

Qualifications

Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision.  The successful candidate must also reflect an exceptional track record and attributes that includes :

Additional Information

85% Travel required Weekly.

Overnight travel required.

Have ability to equally accommodate working from home office or remote location.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.