Lead Stock (Key Holder), Full Time, Wrentham Village - West Elm Outlet

Lead, Stock / Fulfillment

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

About the Team

Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Lead, Stock / Fulfillment Role

You will model and coach on how to connect with customers, sell the lifestyle of the brand and provide exceptional service. You will execute and uphold operational standards to protect the image and interests of the Brand. You will assist the management team in maximizing individual performance and establishing routines and disciplines that maximize productivity and efficiency.

Responsibilities

Oversees back of house operational functions : omni / fulfillment, receiving, shipping, inventory, management, stockroom organization and standards and markdown / markup execution

Executes customer fulfillment across all (Omni) channels leveraging all services (BOPIS, SFS, STS, home delivery, installation) to ensure method used meets customer's needs while maintaining profitability and the image of the Brand

Models, trains and coaches individual productivity and performance related to fulfillment, BOPIS / Design Crew conversion, processing, packing and stockroom standards

Manages shipping and processing stations, product staging areas and supplies to ensure efficient receipt and packing of incoming and outgoing merchandise

Performs routine audits and reconciliations (UPS, DIAR, markdown) and establishes daily disciplines to eliminate loss / shrink (lost cartons, mis pics, MOS, returns, RTV)

Maintains an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy

Criteria

Effective communication, organization and leadership skills. Proven ability to motivate and influence others through personal actions and examples

Employment / promotion to this role will be contingent on successful completion of a background check

1-3 years retail sales experience with management experience preferred

1-2 years home related or specialty experience preferred (design, visual merchandising, or stockroom responsibilities)

Physical Requirements

Must be able to be mobile on the sales floor for extended periods of time

Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

Full time associates are expected to have open availability to meet the needs of the business.

Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and / or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Our Mission Around Diversity, Equity & Inclusion

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day : where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differenceswhatever they may beare valued, explored and appreciated.

Benefits Just for You

This role offers a competitive compensation package including pay and benefits. Pay is based on several factors including but not limited to education, work experience, certifications, geographic location etc. The anticipated pay range for this role will be : $17.00-$23.00 per hour.

Depending on your position and your location, here are a few highlights of what you might be eligible for :

A generous discount on all Williams-Sonoma, Inc. brands

A 401(k) plan and other investment opportunities

A wellness program that supports your physical, financial and emotional health

Paid vacations and holidays (full-time)

Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

Your Journey in Continued Learning

Individual development plans and career pathing conversations

Annual performance appraisals

Cross-brand and cross-functional career opportunities

Online learning opportunities through brand specific resources and WSI University

Leadership development opportunities