Store Technical Support Specialist

About Us

At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We're building the future of in-store experience where every product and every person can be precisely located in real time.

Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences.

We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond!

About the Job

We are seeking a dedicated IT Support Specialist with a strong background in Helpdesk and customer support to join our dynamic team. The ideal candidate will have solid technical expertise combined with the ability to communicate effectively with both technical and non-technical stakeholders. The IT Support Specialist at RADAR will partner with IT Engineering Teams and other departments outside of the Customer Support structure to deep-dive and find root causes to common issues affecting our customer or deployment strategies.

This person is great at driving tasks, projects and issues to timely resolution, has a versatile background focusing mainly on external customers and teams however also working with internal customers. The candidate will also support RADAR\'s employee onboarding / off-boarding process. The IT Support Specialist will work with external Vendors to ensure Maintenance Dispatches have little impact to no impact to our customers. The appropriate candidate will be someone who thrives in collaborative environments, excels at tackling challenges independently, fosters process improvement and has a solid technical background.

This is a hybrid role.

In your first 30days, you will :

• Review and digest training materials to understand the RADAR business model and our core values
• Dive into videos and seminars to gain a better understanding of RADAR's technology
• Visit RADAR offices to meet with team members and engage in debugging common issues
• Learn about customer support structure
• Learn best practices and ticket-handling processes
• Develop a comprehensive understanding of RADAR support and Helpdesk protocols by reviewing runbooks and how-to guides
• Meet with strategic team members
• Review all processes including escalations, maintenance dispatches and operations

In your first 60 days, you will :

In your first 90 days, you will :

About You

Required

Additional

Note : The following paragraphs contain content that has been adjusted for formatting. The original language remains, and no factual changes were made.

At RADAR, your pay is one part of your total compensation package. This role is a non-exempt position at $30-$50 an hour with eligibility for overtime. Individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training. You will also be eligible to receive other benefits including : equity, comprehensive medical and dental coverage, life and benefits, 401k plan, flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting.

Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don\'t meet every single one. This list represents what we\'re ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.

Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

CULTURE SNAPSHOT

Mission-Driven

We're transforming retail with cutting-edge technology and building something that truly matters.

Collaborative Team

We thrive on curiosity, shared goals, and solving complex problems together.

High Impact

You'll make meaningful contributions from day one and help shape the future of our product and company.

Clear Communication

We value honesty, humility, and respectful dialogue—everyone's voice matters.

Balanced Lives

We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work.

Diverse Perspectives

We believe better ideas come from diverse backgrounds, experiences, and viewpoints.

Empathy-Driven Design

We build with deep respect for our end users, listening closely to their feedback and needs.

J-18808-Ljbffr