Product Support Engineer

Overview

Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.

TRD inspires the hearts and minds of racing fans, Toyota team members, customers, and the driving public. We are dedicated to advancing automotive engineering and maximizing racetrack success. We partner with the finest race teams and drivers who share our passion, and our actions foster an atmosphere of excellence. In our pursuit of becoming the most respected and premier motorsports engineering organization in the world, we are looking for highly motivated applicants for our available positions.

Who We're Looking For

TRD is looking for a highly motivated Product Support Engineer to join our team. This position will be the primary technical support contact for NASCAR teams using our Vehicle Simulation software. The ideal candidate will have strong analytical skills, excellent communication abilities, and a genuine passion for motorsports.

This position is based in Salisbury, NC and requires regular in-office presence.

Key Responsibilities

• Provide technical support to racing teams using TRD's vehicle simulation software
• Troubleshoot application issues in real-time during race weekends and testing sessions
• Interface directly with race engineers and team personnel during simulation sessions
• Document bugs and feature requests, communicating them effectively to the development team
• Collaborate with the Product Owner to prioritize improvements based on customer feedback
• Train new users on software functionality and best practices
• Assist in testing new features and updates before release
• Create and maintain technical documentation and user guides
• Develop and implement support processes to improve customer experience
• Monitor system performance and identify areas for optimization

Required Qualifications

Preferred Qualifications

Travel requirements

Occasional travel to racetracks and team facilities may be required. Weekend work will be necessary during race events to provide support to teams.

Benefits

What we'll bring During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include :

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.

J-18808-Ljbffr