Sales Operations Manager

Sales Operations Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

The Sales Operations Manager is responsible for leading the process to develop and implement improved strategies and tactics to ensure business continuity and development opportunities are integrated across Cencora Specialty GPOs and in connection with OS and Besse. The Sales Operations Manager will also collaborate with all Cencora Specialty GPO business development, sales, membership, and operational associates in multiple business units to continuously execute the integrated selling processes to improve manufacturer and practice member partnership opportunities and ultimately to drive revenue growth for the GPO. This role is also responsible for management and oversight of any Cencora Specialty GPO Sales Operations functions related to include pipeline management, organic and inorganic growth opportunities, and other integrated business development communication within the GPO.

Primary Duties and Responsibilities :

• Liaise with GPO operations to streamline onboarding and rebate payment experience for both the sales teams and our customers.
• Identify ways to reduce time to contracting alignment and / or ease of contracting across Besse / OS and the GPO.
• Continuously execute contract alignment improvement processes while supporting ongoing enhancements to the process and technology for integrated business development.
• Proactively audit contract alignment and eligibility for new accounts while managing dependencies from other business units through the quarterly cycle of support.
• Liaise between the GPOconnect team and sales to identify / quantify case trends and improve any potential process gaps.
• Lead cross functional workstreams to execute integrated growth strategy and tactics.
• Collaborate with business development associates across Cencora Specialty GPOs to review business and sales data and provide suggested strategic directions to foster faster growth across therapeutic areas.
• Enhance / develop tools to identify growth and contract pull through opportunities for "House Accounts."
• Analyze, prioritize, and transition ad hoc reporting requests from various data teams.
• Identify ways to reduce QC time and act as data liaison for current (and future) sales tools and QBR decks.
• Work in collaboration with upstream and downstream sales and membership to supply market assessments ahead of any new contract launch.
• Liaise between commercial excellence and sales teams to streamline communication on and upkeep of SF assignments, sales dashboards, and sales campaigns.
• Other duties as assigned.

Experience and Educational Requirements :

Requires broad training in fields such as sales, marketing, pharmacy science, or similar vocations generally obtained through completion of a 4-year bachelor's degree program. Normally requires 10+ years' experience in business development, strategic consulting or other analytical work in the pharmaceutical, biotech or related industries.

Experience with an emphasis on operational processes to drive sales is preferred.

Healthcare marketing, business development, and account-based sales experience required.

MBA or other related graduate-level degree is preferred.

Experience in building and maintaining customer profiles.

Demonstrated experience acting as strategic thought partner to teams.

Experience working in a highly matrixed environment and standing out as a successful collaborator.

Demonstrated ability to organize and lead complex projects across multiple teams.

Ability to analyze and improve sales processes and tools, to include proposals.

Experience in analyzing buyer.